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Report a complaint about Google Fiber

You can contact Google Fiber if you have a complaint or issue with:

Fiber service or billing complaints and construction issues

If you have a complaint about your Google Fiber service or bill, or an inquiry about Fiber construction near your home, you can contact us in multiple ways. Google Fiber will do our best to resolve your complaint or answer your questions quickly. If for some reason we cannot resolve your complaint, we will respond to you and explain why.

Contact us by phone, chat, or email

For information about contacting us by phone, chat, or email, see our contact page.

Contact us by fax

Our fax number is  (512) 558-7577

Contact us by letter

Please send your letter to the following address:

Google Fiber Customer Support
1600 Amphitheatre Parkway
Mountain View, CA 94043

Talk to us in person

You can visit us to talk in person at the location nearest you:

Atlanta area, GA

Google Fiber Space
650 North Ave NE, #S205
Atlanta, GA 30308

Austin, TX

Google Fiber Space
201 Colorado Street
Austin, Texas 78701

Charlotte, NC

Google Fiber Space
301 E. 7th St.
Charlotte, NC 28202

Huntsville, AL

Google Fiber Space
920 Bob Wallace Ave SW, Suite 323
Huntsville, AL 35801

Kansas City area, MO & KS

Google Fiber Space
1814 Westport Road
Kansas City, Missouri

Nashville, TN

Google Fiber Space
1108 Division Street
Nashville, TN 37203

Provo, UT

Google Fiber Space
250 West Center Street
Provo, Utah 84601

Salt Lake City, UT

Google Fiber Space
602 E 500 S
Suite D101
Salt Lake City, UT 84102

The Triangle (Raleigh–Durham), NC

Google Fiber Space
518 West Jones St.
Raleigh, NC 27603

If your complaint isn't resolved

If you are not satisfied by the resolution of your complaint or we did not resolve it, you may contact the local franchising authority to discuss your complaint:

If you live in California

California Public Utilities Commission
Consumer Affairs Branch
505 Van Ness Avenue
San Francisco, CA 94102


Telephone: 1-800-649-7570
Fax: 1-415-703-1158
Monday–Friday, 8:30 am–4:30 pm
Email: consumer-affairs@cpuc.ca.gov

If you live in Georgia
Local Governing Authority Local Governing Authority Address
City of Alpharetta 2 Park Plaza
Alpharetta, GA 30009
City of Atlanta 55 Trinity Avenue, S.W.
Atlanta, GA 30303
City of Avondale Estates 21 North Avondale Plaza
Avondale Estates, GA 30002
City of Brookhaven 4362 Peachtree Road
Brookhaven, GA 30319
City of Chamblee 5468 Peachtree Road
Chamblee, GA 30341
City of Clarkston 1055 Rowland Street
Clarkston, Georgia 30021
City of College Park 3667 Main Street
College Park, GA 30337
City of Decatur 509 North McDonough St.
P.O. Box 220
Decatur, GA 30031
City of Duluth 3167 Main Street
Duluth, Georgia 30096
City of Dunwoody 41 Perimeter Center East
Suite 250
Dunwoody, GA 30346
City of East Point 1526 East Forrest Avenue, Suite 400
East Point, GA 30344
City of Forest Park 745 Forest Parkway
Forest Park, GA 30297
City of Hapeville 3468 N. Fulton Avenue
Hapeville, GA 30354
City of Johns Creek 12000 Findley Road, Suite 400
Johns Creek, GA 30097
City of Kennesaw 2529 J O Stephenson Ave
Kennesaw, GA 30144
City of Lilburn 76 Main St.
Lilburn, GA 30047
City of Marietta 205 Lawrence St.
Marietta, GA 30060
City of Norcross 65 Lawrenceville St.
Norcross, GA 30071
City of Roswell 38 Hill Street
Roswell, GA 30075
City of Sandy Springs 7840 Roswell Road
Sandy Springs, GA 30350
City of Smyrna 2800 King Street
Smyrna, GA 30080
City of Suwanee 330 Town Center Avenue
Suwanee, GA 30024
Unincorporated Clayton County Clayton County Administration, Annex 1
112 Smith Street, Jonesboro, GA 30236
Unincorporated Cobb County 100 Cherokee Street
Marietta, GA 30090
Unincorporated DeKalb County 1300 Commerce Drive
Decatur, GA 30030
Unincorporated Forsyth County 110 East Main Street
Cumming GA 30040
Unincorporated Fulton County 141 Pryor Street
Atlanta, GA 30303
Unincorporated Gwinnett County Gwinnett Justice and Administration Center
75 Langley Drive
Lawrenceville, GA 30046
If you live in Kansas

Kansas Corporation Commission
Office of Public Affairs and Consumer Protection
1500 SW Arrowhead Road
Topeka, KS 66604-4027
(800) 662-0027 toll-free
public.affairs@kcc.ks.gov

If you live in Missouri

Missouri Public Service Commission
Governor Office Building
200 Madison Street
PO Box 360
Jefferson City, MO 65102-0360
(800) 392-4211 toll-free

If you live in North Carolina

Consumer Protection Division
Attorney General's Office
Mail Service Center 9001
Raleigh, NC 27699-9001
Toll-free within North Carolina: 1-877-5-NO-SCAM

If you live in Tennessee

Tennessee Regulatory Authority
502 Deaderick Street
Nashville, TN 37243
1-800-342-8359 toll-free
TTY: 1-888-276-0677

If you live in Texas

PUC - Customer Protection
P.O. Box 13326
Austin, TX 78711-3326
Fax: (512) 936-7003
Email: customer@puc.texas.gov
Website: puc.texas.gov/consumer/complaint/Complaint.aspx

If you live in Utah

Provo help line: (801) 852-6000

Or by mail:
Provo City
Attention: Customer Service Division
P.O. Box 1849
Provo, UT 84603

Network management complaints

If you experience technical issues that you think are related to traffic flow on the network or our use of network management techniques, please contact us immediately. Our contact page provides multiple ways for you to reach us by phone, chat, or email.

Closed captioning and accessibility complaints

Closed captioning

If you experience technical issues with closed captioning, please contact us immediately. Our contact page provides multiple ways for you to reach us by phone, chat, or email.

Accessibility for persons with disabilities

If you experience issues regarding accessibility for persons with disabilities, please contact us immediately. Our contact page provides multiple ways for you to reach us by phone, chat, or email.

Concerns requiring a formal response

If your concern requires a formal response related to either closed captioning or accessibility, please send your request, in writing, to:

Attn: A. Marathe
1600 Amphitheatre Parkway
Mountain View, CA 94043

Include one of the following in your written request:

Attn: Google Fiber Closed Captioning Issues
Attn: Google Fiber Accessibility Concerns

Additional contact information for closed captioning and accessibility issues

You can also email, call, or fax us about closed captioning or accessibility issues. If your concern isn't related to closed captioning or accessibility, you'll receive faster support by contacting us using any of the methods on our contact page.

Email: google-fiber-closed-captioning@google.com
Email: google-fiber-accessibility@google.com

Phone: (866) 777-7550
Fax: (512) 558-7577

For questions regarding previously submitted formal concerns, contact A. Marathe using the previous contact information.

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