Prepare for your In-home Installation

Your Google Fiber installation will happen in two parts.  
You only need to be home for the in-home installation.

 

Exterior installation
You don’t need to be home when we’re working outside. One to four days before we put a Google Fiber Jack inside your home, our installers will put a small box on the side of your home, called a Network Interface Unit (NIU). This brings the network to your home so it’s ready for the Google Fiber Jack. If you’re home, don’t worry. We don’t expect any disruption except for a little noise from the installation.
*Please note this step may not apply if you live in an apartment building or condo complex, or if your home was previously connected to our Fiber Network.

In-home installation
This is the appointment that you’ll schedule ahead of time, because you or another adult will need to be home to let the installer in. Our installer will call you 15 minutes before they arrive. During this appointment, we’ll bring fiber inside your home, install and set up your equipment, and get your Wi-Fi up and running. Then you’ll be ready to use your new internet.

Fiber services are intended for personal use at only the address provided on your Fiber account. Our specialists cannot add to any existing lines or install new lines that lead to any detached structure or through a shared wall between separate apartments or residences.

Some suggestions and guidelines to help you prepare for installation:

  • Think about where you might like the equipment installed, but stay open to suggestions from the Installation Specialist.

  • If you have any devices that are currently connected directly to your router using an Ethernet cable and are not Wi-Fi-capable, consider the ideal location of these devices. Is the ideal location within 6 feet of where you want to locate your new Google Wifi point (which essentially replaces your router)? If you prefer to locate any of these devices more than 6 feet from your Google Wifi point, consider purchasing a wireless adapter for each of those devices before the date of your installation.

  • Clear your personal items out of the areas where you think the Installation Specialist might be working (as much as it makes sense).

  • It is your choice whether you schedule discontinuation of your previous Internet service (and TV service, if applicable) prior to your Google Fiber installation date or wait until your Google Fiber installation is complete. There is no conflict between Google Fiber and other Internet/TV services.

We're closely monitoring the COVID-19 situation. Our top priority is keeping our customers, community and team members healthy and safe. While we always take personal health and hygiene seriously, at this time we're adding another layer of precautions, including:
 
  • Practicing social distancing
  • Wearing disposable face masks and gloves while we’re in your home
  • Increasing sanitation practices and emphasizing proper hand washing and hygiene
  • Stepping up cleaning and disinfecting frequently touched objects required to connect you to Google Fiber Internet

You always have the choice to welcome our representatives into your home or business. As these are uncertain times, we understand if you would rather reschedule your installation appointment. We’re also in this together, so if you aren’t feeling well, exercise caution and reschedule your appointment. To do so, please sign in to your Google Fiber account up to 2 hours prior to your appointment time to make a change.

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