Pay your outstanding balance

If we are unable to collect the amount you owe on your account within the normal billing cycle of any month (due to an expired credit card, insufficient funds on a prepaid debit card, or any other reason), your account is considered delinquent. You have 40 days to pay the full balance for your Fiber service. If you do not pay the balance within 40 days, your service will be suspended.

When your account is delinquent, an alert message appears at the top of your Fiber account page. Most issues can be resolved immediately by clicking the alert. In some cases, the alert may direct you to contact customer support.

If your payment issue is due to a problem with your designated credit card, you can update your payment method. Updating your payment method initiates an automatic charge on the new payment method for the full balance you owe. If the payment is successful, your account will be in good standing and your service will continue without interruption.

You must pay your outstanding balance to avoid suspension. Although you can make partial payments on your outstanding balance, your account remains delinquent until full payment is received. Also be advised that our system will automatically debit any remaining balance on your Fiber account upon updating your form of payment.

Customers with an outstanding balance cannot:

  • Change service (upgrade, downgrade, or cancel)

  • Transfer the account to another user

If your service has already been suspended, see reinstate suspended service.

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