If a customer support agent confirms you need to exchange one of your Google Fiber devices, you have some options for how to make the exchange:
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You can bring the defective device to the Google Fiber Space in your area for service (for Network Box, Storage Box, or TV Box only – not for Fiber Jacks).
With this option, you exchange the defective unit for a new unit, install the new unit yourself and make sure it resolves the original problem.
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You can request an Installation Specialist to come to your home (for any Google Fiber device).
With this option, you contact Google Fiber customer support to set up an appointment at your convenience. Then an Installation Specialist will come to your home with a new unit, install it, test it and take away the defective unit.
When you install a new device yourself, follow the installation instructions for that device:
If you decide to exchange the defective unit at the Fiber Space, you can drop in anytime it is open. You do not need an appointment.
Atlanta
Austin
Google Fiber Space
701 S Lamar Blvd
Austin, Texas 78704
Parking information:
A parking lot is available for customer parking on the premises. Three 20 minute parking spaces are available up front.
Operating Hours:
Mon – Sat 10am – 7pm
Sunday Closed
Fiber Space locations will be closed for the following holidays in 2022:
Saturday, January 1 – New Year's Day
Monday, January 17 – Martin Luther King Day
Monday, February 21– Presidents' Day
Monday, May 30 – Memorial Day
Monday, July 4th - Independence Day
Monday, September 5 – Labor Day
Thursday, November 24 – Thanksgiving Day
Friday, November 25 – Thanksgiving Holiday
Saturday, December 24 – Christmas Eve
Sunday, December 25 – Christmas Day
Saturday, December 31 – New Year's Eve
Charlotte
Huntsville
Google Fiber Space
920 Bob Wallace Ave SW, Suite 323
Huntsville, AL 35801
Operating Hours:
Mon – Sat 10am – 7pm
Sunday Closed
Fiber Space locations will be closed for the following holidays in 2022:
Saturday, January 1 – New Year's Day
Monday, January 17 – Martin Luther King Day
Monday, February 21– Presidents' Day
Monday, May 30 – Memorial Day
Monday, July 4th - Independence Day
Monday, September 5 – Labor Day
Thursday, November 24 – Thanksgiving Day
Friday, November 25 – Thanksgiving Holiday
Saturday, December 24 – Christmas Eve
Sunday, December 25 – Christmas Day
Saturday, December 31 – New Year's Eve
Kansas City
Google Fiber Space
1814 Westport Road
Kansas City, MO 64111
Operating Hours:
Mon – Sat 9:30am – 7pm
Sunday Closed
Fiber Space locations will be closed for the following holidays in 2022:
Saturday, January 1 – New Year's Day
Monday, January 17 – Martin Luther King Day
Monday, February 21– Presidents' Day
Monday, May 30 – Memorial Day
Monday, July 4th - Independence Day
Monday, September 5 – Labor Day
Thursday, November 24 – Thanksgiving Day
Friday, November 25 – Thanksgiving Holiday
Saturday, December 24 – Christmas Eve
Sunday, December 25 – Christmas Day
Saturday, December 31 – New Year's Eve
Customer Service Center - Zona Rosa
8615 NW Prairie View Road
Kansas City, MO 64153
Operating Hours:
Mon – Sat 10am – 7pm
Sunday Closed
Fiber Space locations will be closed for the following holidays in 2022:
Saturday, January 1 – New Year's Day
Monday, January 17 – Martin Luther King Day
Monday, February 21– Presidents' Day
Monday, May 30 – Memorial Day
Monday, July 4th - Independence Day
Monday, September 5 – Labor Day
Thursday, November 24 – Thanksgiving Day
Friday, November 25 – Thanksgiving Holiday
Saturday, December 24 – Christmas Eve
Sunday, December 25 – Christmas Day
Saturday, December 31 – New Year's Eve
Nashville
Orange County
Google Fiber Space
The Village at Irvine Spectrum
22 Prism
Irvine, CA 92618
Operating Hours:
Mon – Sat 10am – 7pm
Sunday Closed
Fiber Space locations will be closed for the following holidays in 2022:
Saturday, January 1 – New Year's Day
Monday, January 17 – Martin Luther King Day
Monday, February 21– Presidents' Day
Monday, May 30 – Memorial Day
Monday, July 4th - Independence Day
Monday, September 5 – Labor Day
Thursday, November 24 – Thanksgiving Day
Friday, November 25 – Thanksgiving Holiday
Saturday, December 24 – Christmas Eve
Sunday, December 25 – Christmas Day
Saturday, December 31 – New Year's Eve
Provo
Google Fiber Space
250 West Center Street, Suite 101
Provo, Utah 84601
Operating Hours:
Mon – Sat 10am – 7pm
Sunday Closed
Fiber Space locations will be closed for the following holidays in 2022:
Saturday, January 1 – New Year's Day
Monday, January 17 – Martin Luther King Day
Monday, February 21– Presidents' Day
Monday, May 30 – Memorial Day
Monday, July 4th - Independence Day
Monday, September 5 – Labor Day
Thursday, November 24 – Thanksgiving Day
Friday, November 25 – Thanksgiving Holiday
Saturday, December 24 – Christmas Eve
Sunday, December 25 – Christmas Day
Saturday, December 31 – New Year's Eve