Exchange a defective device

If a customer support agent confirms you need to exchange one of your Google Fiber devices, you have some options for how to make the exchange:

  • You can bring the defective device to the Google Fiber Space in your area for service (for Network Box, Storage Box, or TV Box only – not for Fiber Jacks).

    With this option, you exchange the defective unit for a new unit, install the new unit yourself and make sure it resolves the original problem.

  • You can request an Installation Specialist to come to your home (for any Google Fiber device).

    With this option, you contact Google Fiber customer support to set up an appointment at your convenience. Then an Installation Specialist will come to your home with a new unit, install it, test it and take away the defective unit.

When you install a new device yourself, follow the installation instructions for that device:

If you decide to exchange the defective unit at the Fiber Space, you can drop in anytime it is open. You do not need an appointment.

Atlanta

There is no Fiber Space in your area. If you need to replace one of your Fiber devices, please contact Google Fiber customer support and a Fiber team member will provide you with your options for replacement.

Austin

Google Fiber Space
701 S Lamar Blvd
Austin, Texas 78704

Parking information:
A parking lot is available for customer parking on the premises. Three 20 minute parking spaces are available up front.

To promote the health and safety of our customers and staff, the Fiber Space will be open to limited hours and capacity. Masks are required during your visit.

Operating Hours:
Mon – Sat  10am – 3pm
Sunday        Closed
Maximum Capacity: 13 people

 

Fiber Space locations will be closed for the following holidays in 2021:

Friday, January 1 - New Year's Day
Monday, January 18 - Martin Luther King Jr. Day
Monday, February 15 - Presidents' Day
Monday, May 31 - Memorial Day
Monday, September 6 - Labor Day
Thursday, November 25 - Thanksgiving Day
Friday, November 26 - Thanksgiving Holiday
Friday, December 24 - Christmas Holiday
Saturday, December 25 - Christmas Day
Friday December 31 - New Year's Eve

 

Charlotte

There is no Fiber Space in your area. If you need to replace one of your Fiber devices, please contact Google Fiber customer support and a Fiber team member will provide you with your options for replacement.

Huntsville

Google Fiber Space
920 Bob Wallace Ave SW, Suite 323
Huntsville, AL 35801

To promote the health and safety of our customers and staff, the Fiber Space will be open to limited hours and capacity. Masks are required during your visit.

Operating Hours:
Mon – Sat  10am – 3pm
Sunday        Closed
Maximum Capacity: 7 people

 

Fiber Space locations will be closed for the following holidays in 2021:

Friday, January 1 - New Year's Day
Monday, January 18 - Martin Luther King Jr. Day
Monday, February 15 - Presidents' Day
Monday, May 31 - Memorial Day
Monday, September 6 - Labor Day
Thursday, November 25 - Thanksgiving Day
Friday, November 26 - Thanksgiving Holiday
Friday, December 24 - Christmas Holiday
Saturday, December 25 - Christmas Day
Friday December 31 - New Year's Eve

 

Kansas City

Kansas Fiber SpaceGoogle Fiber Space
1814 Westport Road
Kansas City, MO 64111

To promote the health and safety of our customers and staff, the Fiber Space will be open to limited hours and capacity. Masks are required during your visit.

Operating Hours:
Mon – Sat  9:30am – 7pm
Sunday        Closed
Maximum Capacity: 25 people

 

Fiber Space locations will be closed for the following holidays in 2021:

Friday, January 1 - New Year's Day
Monday, January 18 - Martin Luther King Jr. Day
Monday, February 15 - Presidents' Day
Monday, May 31 - Memorial Day
Monday, September 6 - Labor Day
Thursday, November 25 - Thanksgiving Day
Friday, November 26 - Thanksgiving Holiday
Friday, December 24 - Christmas Holiday
Saturday, December 25 - Christmas Day
Friday December 31 - New Year's Eve

 

Customer Service Center - Zona Rosa
8615 NW Prairie View Road
Kansas City, MO 64153

To promote the health and safety of our customers and staff, the Fiber Space will be open to limited hours and capacity. Masks are required during your visit.

Operating Hours:
Mon – Sat  10am – 3pm
Sunday        Closed
Maximum Capacity: 12 people

 

Fiber Space locations will be closed for the following holidays in 2021:

Friday, January 1 - New Year's Day
Monday, January 18 - Martin Luther King Jr. Day
Monday, February 15 - Presidents' Day
Monday, May 31 - Memorial Day
Monday, September 6 - Labor Day
Thursday, November 25 - Thanksgiving Day
Friday, November 26 - Thanksgiving Holiday
Friday, December 24 - Christmas Holiday
Saturday, December 25 - Christmas Day
Friday December 31 - New Year's Eve

 

Nashville

There is no Fiber Space in your area. If you need to replace one of your Fiber devices, please contact Google Fiber customer support and a Fiber team member will provide you with your options for replacement.

Orange County

Google Fiber Space
The Village at Irvine Spectrum
22 Prism
Irvine, CA 92618

To promote the health and safety of our customers and staff, the Fiber Space will be open to limited hours and capacity. Masks are required during your visit.

Operating Hours:
Monday                  10am – 3pm
Tuesday – Friday  12pm – 5pm 
Saturday                 10am – 3pm
Sunday                    Closed
Maximum Capacity: 10 people

 

Fiber Space locations will be closed for the following holidays in 2021:

Friday, January 1 - New Year's Day
Monday, January 18 - Martin Luther King Jr. Day
Monday, February 15 - Presidents' Day
Monday, May 31 - Memorial Day
Monday, September 6 - Labor Day
Thursday, November 25 - Thanksgiving Day
Friday, November 26 - Thanksgiving Holiday
Friday, December 24 - Christmas Holiday
Saturday, December 25 - Christmas Day
Friday December 31 - New Year's Eve

 

Provo

Utah Fiber SpaceGoogle Fiber Space
250 West Center Street, Suite 101
Provo, Utah 84601

To promote the health and safety of our customers and staff, the Fiber Space will be open to limited hours and capacity. Masks are required during your visit.

Operating Hours:
Mon – Sat  10am – 3pm
Sunday        Closed
Maximum Capacity: 15 people

 

Fiber Space locations will be closed for the following holidays in 2021:

Friday, January 1 - New Year's Day
Monday, January 18 - Martin Luther King Jr. Day
Monday, February 15 - Presidents' Day
Monday, May 31 - Memorial Day
Monday, September 6 - Labor Day
Thursday, November 25 - Thanksgiving Day
Friday, November 26 - Thanksgiving Holiday
Friday, December 24 - Christmas Holiday
Saturday, December 25 - Christmas Day
Friday December 31 - New Year's Eve

 

Salt Lake City

There is no Fiber Space in your area. If you need to replace one of your Fiber devices, please contact Google Fiber customer support and a Fiber team member will provide you with your options for replacement.

San Antonio

There is no Fiber Space in your area. If you need to replace one of your Fiber devices, please contact Google Fiber customer support and a Fiber team member will provide you with your options for replacement.

The Triangle (Raleigh-Durham)

There is no Fiber Space in your area. If you need to replace one of your Fiber devices, please contact Google Fiber customer support and a Fiber team member will provide you with your options for replacement.
Was this helpful?
How can we improve it?

Need more help?

Sign in for additional support options to quickly solve your issue