GFiber Nutrition Label

What is the GFiber Nutrition Label?

The GFiber Nutrition Label was created because the FCC will soon require all internet providers to display their product info in a standardized format. We have always believed in being transparent with our products and pricing, so we’ve launched an initial version of the label before this FCC requirement goes into effect. 

Why is the GFiber Nutrition Label important?

With the FCC requirement of nutrition labels, all internet providers will be required to be more transparent with their fees, promotional pricing and typical speeds and latency.  

This will allow for an apples to apples comparison across providers so that it’s easier to select the best plan for your needs. 

What differentiates GFiber from other providers?

Simple monthly pricing	We don’t charge hidden fees. In some markets, we charge a small local access fee, of which 100% of this fee benefits your local municipality.    Since we don’t believe in surprises on your monthly bill,  we don’t offer expiring promo bundles. This way, you can plan ahead and know what your bill will be each month.  We don't charge monthly equipment rental or installation fees.  For our 1 Gig and higher plans, we give customers up to 2 access points or mesh extenders at no extra cost when they’re needed. If you cancel your plan and do not return your equipment within 60 days, there may be a replacement fee.
Unlimited Data	All of our plans include unlimited data so you never have to worry about getting charged for overages.
Privacy Policy	Google Fiber does not sell or share your personal information.

Additional Resources

Nutrition Labels

1 Gig

 Click here to download 1 Gig Nutrition Label

2 Gig

For more information on 2 Gig plan features and benefits, read Getting the most out of Google Fiber 2 Gig. Click here to download the 2 Gig nutrition label.

5 Gig

For more information on 5 Gig plan features and benefits, read Getting the most out of Google Fiber 5 Gig. Click here to download the 5 Gig Nutrition Label.

8 Gig

For more information on 8 Gig plan features and benefits, read Getting the most out of Google Fiber 8 Gig. Click here to download the 8 Gig Nutrition Label.

Frequently Asked Questions

Where can I find the nutrition labels?

Currently, customers can find the nutrition labels on this page. We will comply with any products and display location requirements by the required deadline in 2024.

Why don't you have a label for Google Fiber Webpass products?

We are working on nutrition labels for our residential Google Fiber Webpass products and will roll them out as they are available.

Why don't you have a label for SMB products?

We are working on nutrition labels for our SMB products and will roll them out as they are available.

How is speed measured?

Our typical download and upload speed are based on internal tests and reflect the wired speeds that our network typically delivers to your home.  The speeds indicated on our labels reflect the wired speeds achieved in our testing using a standard protocol and our latest GFiber-owned equipment  but are not guaranteed.  Actual speed is impacted by many different factors and could be lower.  Speeds are often measured in megabits (Mb) or megabits per second (Mbps). One gigabit is 1,000 Mbps, two gigabits is 2,000 mbps, etc. A higher number should mean that you can transfer more information every second.

Why is the speed published faster than the advertised speed?

GFiber allocates more bandwidth than advertised to accommodate system overhead and ensure the best experience for our customers.

Why am I not getting the published speed on my mobile device?

The speeds published in the Nutrition Label are internal test results for wired speeds. Speeds using Internet on a wireless (Wi-Fi) connection are typically slower.

What is latency and how is it measured?

Latency (also called ping) is the reaction time of your connection — how quickly your device gets a response after you’ve sent out a request.  A fast ping means a more responsive connection, especially in applications where timing is everything (like video games). Ping is measured in milliseconds (ms). 

Our nutrition labels reflect multi-server latency, which is the average median latency to multiple off-network connections (i.e. Ookla, an industry-recognized third party providing analysis on internet performance). Multi-server latency is a better representation of a customer's experience as their connection pulls media and other information from a variety of locations around the internet.

What does download speed mean to me?

Download speed measures how fast information can transfer to you over the internet. This affects things like how long it takes to download large files, update games or show pages with lots of photos.

What does upload speed mean to me?

Upload speed measures how fast information can transfer from you over the internet. This affects things like how you appear on video calls, how fast you can upload files to the cloud and how long it takes to add attachments to emails.

What can impact my speeds?

• The speed of your internet plan
  • Higher speeds mean you can transfer more information every second
• The type of equipment you’re connecting on — like your router, laptop, cell phone, etc.
• How old your equipment is and its distance from the router
• Wired vs. wireless connection
  • For faster speeds, hard wiring to your router will give you the best results
• Walls and solid objects that may block signal
• The number of devices connected at once
• Interference from other devices (e.g. microwaves, cordless phones, baby monitors)