Our Premium Service Level Agreement includes an automatic 25% credit on your monthly bill if your average monthly uptime dips below 99.9%. Additionally, we will share an uptime report with you each month as well as provide 72 hours notice before any planned maintenance that could impact your service. Currently our Service Level Agreement is not available in the Nashville, TN or San Antonio, TX markets. Please see our Service Level Agreement for details.
FAQs
How long will it take to get a credit?
Since outages will be calculated over the course of a month (not a billing cycle), it can take up to 60 days for a customer to see a credit from an outage reflected in their bill.
How will customers receive communication about the credit?
Customers will receive a monthly uptime report. Here is an example of an email the customer will get each month.
How will a customer be notified of a planned outage?
Customers will receive an email with the planned outage information.