How to return Google Fiber devices by mail:
- If you've made a plan change or cancelation and need to return Google Fiber device(s), you'll need to package your equipment and return it to us. Within 72 hours of making a plan change or cancelation taking effect, you'll receive an email from emaillabel@fedex.com containing a link to print a prepaid return label.
- Depending on the type of device(s) you have, you'll need to reset them to ensure your personal data and settings remain private. Please perform a factory reset of your Google Fiber devices before returning them.
- Use existing packaging material (such as material from the original boxes and bubble wrap, if you still have it) to protect against damage during shipment.
- If you have multiple devices, place them securely in one large box to ship. Once your equipment is packaged, you can then:
- Print the return label, attach it to your package and drop the package off at any FedEx location
- Bring in your packaged device to any FedEx location along with the email and FedEx will print the label for you
- If you have multiple devices, place them securely in one large box to ship. Once your equipment is packaged, you can then:
NOTE: While the shipping costs with the provided label are free, you'll be responsible for any optional packaging supplies or services purchased at a FedEx location. You have 60 days to return your devices.