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7/3/19
Why do I get daily notifications that my "sim is not provisioned for voice"? What does this mean? 0 Recommended Answers 25 Replies 24 Upvotes
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Last edited 7/3/19
I get repeated notifications that my sim is not provisioned for voice.  My phone has been working normally for over a year but now this has begun.  Tech support seems confused and offered no explanation except "don't worry, it's just a technical issue".
All Replies (25)
7/3/19
Hello calidris1,
 
Welcome to the Google Fi Community forum.  
 
Try clearing your phone app's cache and data.  Go to > Settings > Apps & Notifications > Phone > Storage then clear the Cache and Storage and restart your device.
 
Best,
Lilybell2
 
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7/3/19
Thanks but that's been done several times ( every tech insists it will work) with no change.
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7/3/19
Well darn!  I suppose they had you do the same with the Google Fi app?  Did they have you try a new SIM card?  

Best,
Lilybell2
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7/4/19
My phone has an electronic sim card, no physical sim has ever been installed.  This has been re-installed with no change.  Also, we have NO data service in my home area, all communications is by wifi.
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7/4/19
Hi calidris1,
 
I think Lillybell2 was on the right track with clearing data, but have you tried clearing data in the Google Fi app?
 
Clearing data there will make your phone go through activation of the SIM on Fi again. Start the activation process again by just going into the Fi app and it should prompt you to activate.
 
Also, it's good to go back into the Fi app a few minutes later as there may be a prompt to complete the activation process to improve connectivity.
 
I hope that helps,
-Seth
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7/4/19
I see the SIM not provisioned fairly often on multiple devices.  You can swipe it away and ignore it.  There is nothing wrong with your device.  That message just means your phone tried to connect to an unsupported carrier or tower.
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7/4/19
I had an instance of that and did a network hard reset.  In that process, I was asked if I wanted to overwrite the eSIM and I checked that box.  After performing this reset, I did not see the message again.
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7/4/19
I know it is a tower issue and not a device or activation issue.  Sometimes my wife and I both get the messages in certain areas on completely different devices.  Even switching to a different device gets the same result in the same locations.
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7/5/19
You may be right, but there are NO towers in my area and this notification has just begun last week.  That's after over a year of phone use here.  What exactly is "the issue" anyway?
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10/18/19
Hello Ronald,
 
I think your issue is unrelated to the original post of this thread.  It would be easier to help if you create your own post.
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