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Pixel 4a FG $200 promo rebate not honored by Google Fi 0 Recommended Answers 22 Replies 48 Upvotes
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When I purchased a Pixel 4a 5G, I was auto-assigned a $200 promo credit for new Google Fi users. I was google Fi customers 6 years back. After activating phone and spending hours to setup my phone, I got email that I am not eligible for $200 promotion as this is for existing customers.

What a waste of time and money?

When i reached out customer care support, they are pathetic as their standard response is we can't do anything. They suggested to return phone purchase with $200 rebate and order new one for existing customer promo rebate of $150. 

I am not sure why Google is wasting my time and money.
1. Their system applied wrong rebate of $200. They should own and accept the mistake.
2. When I asked them to give me credit of $150 rebate, so that I don't need to send open box phone and have hassle of ordering it again. Their response if we can't do that. This is waste of company money and resources.
3. Google customer care is becoming pathetic. They should learn from Amazon whom customer care is excellent to interact with.
4. If I am coming back after 6 years, why don't they consider me as new customer. If its not the case, why their system mark me as new customer and apply wrong rebate.

Also, I am not sure whether they would honor $150 rebate as existing customer as I am coming back after 6 years. And they tell you this problem after porting your number of Google Fi. Its more like bait and switch kind of scam.

When companies loose customer trust by having bad software or bad customer care, its sign of decline of company business. Hope Google pay attention to customer issues.
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Same issue, former PROJECT FI user, no current Fi device, ordered and received the phone, then once this Google Fi loaded, notified that I'm not eligible for the promo. Beside the obvious self-serving interpretation of the vague eligibility requirements, Google shouldn't have accepted the order in the first place, and either offered the alternative $150 off for 'existing' or previous users, or just not accepted the order.

This is truly reprehensible, and predatory.
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I experienced the same issue under the same circumstances.  We clearly meet the terms and conditions of the $150 rebate, we simply were not offered it b/c we didn't have an active line so Fi assumed we were new customers:

How do I qualify for the $150 discount as an existing Fi customer? An existing Fi customer is somebody who has been active on Fi on or before November 23rd, 2020. To qualify for the $150 discount, you need to: Activate the Pixel 4a (5G) on the same account used to purchase the phone. Activate the phone on a full service plan (data-only SIMs do not qualify) within 30 days of the shipment confirmation email and remain active on Google Fi for 60 consecutive days. The discounted price will automatically apply during checkout. If you do not meet the conditions above, the discounted amount will be charged to your Google Pay account to match the full price of the phone. 

Chat informed me I would be eligible for the $150 if as long as I meet all the other requirements, but I would like them to change me to the $150 promo now to show that I meet the requirements or honor the $200 as an exception.
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Guys, this is Bait and Switch scam they are running. I even have proof for that. 

I was also Google Fi subscriber previously. Their terms and conditions were very ambiguous so I asked customer support 2 times and they said, yeah, your account is considered New and you will get promo and you are eligible. After I activated and port in my number, they switched saying I don't qualify. I have support case with them where I haven't got update for more than 4 days. 

Here is the twitter link with proof : https://twitter.com/tejash125/status/1334323153649057795 Please retweet and tag them if possible. We need to show them they can't just fool people.
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I am even planning to sue them and spend money from my side if needed for my case with above proof in tweets. If I can get support from more people, that would be even better. They are just like bigger corporation doesn't mean customer is S**t. We also have right for better service.
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Kamalg

When you wrote: "I was google Fi customers 6 years back.", did you mean you had Fi that "ended" 6 years back?
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Same issue in here. Contacted the customer service twice and asked for clarification. I was told not to worry and just to "ignore" notifications from google by email. At the end of the day, they didn't respect what the suggested me and now need to pay the $200 that they discounted me at the beginning. Please see below one of my emails to the supervisors:
**I just would like to say that I really tried to avoid this in timely manner. If I do not meet the requirements for the promo was because I did not receive the correct information even when I asked for guidance from the Google team. I recalled insisting in get some help with the first agent and inquired the need to create an new user as I did the mistake to activate the sim card with my google account and she quite confirmed it was not necessary, I believe by then I wouldn't have been writing this email and problem would have been solved at that time. It is very sad try to beg for help, guidance and assistance to someone that would lie to you and  I only got miscommunicated agents taking my concerns from day one. Now I want to be compensated somehow for the lack of professionalism . Luckily  I saved all my the conversations to prove this I and willing to take this further. I would appreciate if only one person can follow up in the case, as If doesn't seem professional at all a new person is looking into the case**.
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I got an Samsung A71 from google fi and activated it within a month. As the phone was going through some software update, i moved the sim to my other phone. No warning from Google Fi that it affects my promo when I did that, only to find a few days later that I no longer qualify for promo. I read the promo conditions and followed them as written.
"Activate the Samsung A71 on a full service plan (data-only SIMs do not qualify) within 30 days of the shipment confirmation email -- [I did activate A71]
and remain active on Google Fi [it does not say keep A71 active on google fi] for 90 consecutive days. --- [I am still active on Google FI and paying my bill. It is just that the sim was moved to a different phone, which is not in the condition anywhere that it has to be kept in the same phone]
Anyone else faced the same issue? Please get in touch with me at my email rupi.saharan@gmail.com. I want to see if we can start a class action lawsuit.
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I'm having this issue as well. It reeks of Bait and Switch. I think it is time to move on to another phone company. I used Verizon forever, tolerated corporate bs and crazy prices. Finally decided to try Fi because they felt so different from Verizon, more transparent. Apparently, it is no longer the case. Fi is the same as all the other major phone companies. I've heard good things about Mint Mobile. There is no reason to stay.
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I tried to activate my daughter's phone on Dec 25th and there was a problem. We spent over 12 hours in chats and email over five days to finally fix the problem. Then I get an email saying I missed the deadline. Now I've been chatting and emailing but get the same response every time...you missed the deadline. NO, it was an issue on their end and their poor customer service that caused the deadline to be missed. Am I correct in assuming the chats are not real people but just AI?
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I had a similar problem where they are not honoring the promotion on a new line I added for my daughter. I bought her a Moto g power that had a $200 rebate. I activated the phone on her account but couldn't transfer her phone number in because she has a child (family link) account. I could only transfer the number when logged in under my account. Support transferred the number to her account yet they are still telling me I didn't transfer in a phone number. This was a total bait and switch. I've wasted 2 weeks emailing back and forth with support and the only response I get is a generic template response that I didn't transfer a number. Based on everyone else responses I guess I should just give up. Anyone have any luck just disputing the additional charge with you credit card company?
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