/fi/community?hl=en
This content is likely not relevant anymore. Try searching or browse recent questions.
-
12/19/18
Google didn't refund me my money 0 Recommended Answers 7 Replies 10 Upvotes
1 Recommended Answer
$0 Recommended Answers
Last edited 12/19/18
I saw the Google Pixel 3 was available, and started to navigate the UI. Then I saw Google has a carrier service, Google Fi, and I was playing with the purchase options to see if I could afford the Pixel 3.
I can't.
Then the next morning I have a lot of transactions coming off my account, Google drained a total of $220 from my checking account which was unauthorized. I contacted support (which was fucking hard since apparenty there's no humans working at Google customer service) and asked for a refund. They said that's a known issue and I had $17 left on my bank account on a Monday morning. They said it would take 10 business days fir the money to show back up.
Eventually the refund was processed, but they only returned $170 and kept $50 God knows why. Now I'm having the hardest time to find a human employee I can talk/chat with to resolve this annoying issue.
It's not enough that:
1. It's a known issue (then why isn't the bug fixed before you release it to the public?
2. It drained my whole bank account and I spent a very hard week counting coins to eat lunch and dinner
3. It took over a week to get my money back
4. Not all of my money is back
5. It's so frustrating not having a real person to assist me with this, the interface is so complicated to open a support ticket that it makes me nervous.

I need my money back
All Replies (7)
12/20/18
Hi Thales Barbosa - Please do not call the fake number posted by Chris Rosado. 
 
Do you have a case ID #?  If so, I can escalate this for you.
 
 
marked this as an answer
Helpful?
2/2/19
No case number
marked this as an answer
Helpful?
3/20/19
I need my money back what the hell google
marked this as an answer
Helpful?
4/1/19
I don't have a case number but I need my money back ASAP please
marked this as an answer
Helpful?
5/2/19
I cancelled Project fi service on Sep 5 2018. They informed that a credit of $15.98 will be credited by December 22nd, 2018. But till now (May 2019), i didn't get the amount and i am not getting proper response on this. They just delay and trying to cheat like local cheap. Very horrible experience. Anyone has any ideas?
marked this as an answer
Helpful?
6/8/19
I'm having smilar issue. The refund is not a option according to cus service . and was emailed a correspondance stating that they had no refund option and wouldnt disput tje cjarge back so if I google need to be better than this....
marked this as an answer
Helpful?
6/24/19
Also have had a nightmare with Google Fi customer service. Still no refund.
marked this as an answer
Helpful?
This question is locked and replying has been disabled.
Discard post? You will lose what you have written so far.
Write a reply
10 characters required
Failed to attach file, click here to try again.
Discard post?
You will lose what you have written so far.
Personal information found

We found the following personal information in your message:

This information will be visible to anyone who visits or subscribes to notifications for this post. Are you sure you want to continue?

A problem occurred. Please try again.
Create Reply
Edit Reply
Delete post?
This will remove the reply from the Answers section.
Notifications are off
Your notifications are currently off and you won't receive subscription updates. To turn them on, go to Notifications preferences on your Profile page.
Report abuse
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
This reply is no longer available.
/fi/threads
//accounts.google.com/ServiceLogin
You'll receive email notifications for new posts at
Unable to delete question.
Unable to update vote.
Unable to update subscription.
You have been unsubscribed
Deleted
Unable to delete reply.
Removed from Answers
Marked as Recommended Answer
Removed recommendation
Undo
Unable to update reply.
Unable to update vote.
Thank you. Your response was recorded.
Unable to undo vote.
Thank you. This reply will now display in the answers section.
Link copied
Locked
Unlocked
Unable to lock
Unable to unlock
Pinned
Unpinned
Unable to pin
Unable to unpin
Marked
Unmarked
Unable to mark
Reported as off topic
/fi/profile/0?hl=en