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12/18/18
Where are my warranty replacement phone's that I've waited over 2 weeks for? RMA in hand. 0 Recommended Answers 5 Replies 2 Upvotes
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Where are the 2 warranty replacement phone's that I was promised over 2 weeks ago? I have RMA numbers but my phone's are garbage because the microphones don't work. I can't take a call back like that can I? I have gotten 4 regurgitated support responses telling me to do a factory reset. I mean, cmon. I have the RMA numbers. I can ship anything around the would in a week. Why is it so hard for Google to honor a warranty?
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12/18/18
Please go to the Fi app and rather than choosing Phone or email, choose Chat  under support.   I don't know what the wait time is like to have a chat with an agent, but it sounds like you need to deal with support rather than with a user-to-user forum.
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12/18/18
I've done the chat thing already. That's how I finally got the RMA emails sent to me, after waiting 2 weeks for phone's that would never arrive because the support phone call I was on declined to send them to me the first time. But, I have learned and now you too, that after you use chat ONCE your name is flagged and you can't use it again. Which, is why I'm here. Of all places
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12/18/18
Please do not call the number posted by Chris Rosado.  It is a scam.
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12/18/18
Thanks. I won't call the number. I can't call the number. Because my phones' microphones don't work.
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7/9/19
You're lucky, I have been waiting for over a month for google-fi to replace my warrantied phone that died 4.5 months into use after a google system update boot looped/bricked it. Never rooted, never unlocked.  They keep spouting mysterious "back-end" issues that only a "specialist" can resolve.  In other words, the "merry go f'k yourself" move, numerous emails and calls to check on the status and I'm still without a phone.  Missed last day of my twins kindergarten due to no backup phone, had I known google, a multinational, multi billion dollar company couldn't resolve a warranty issue in a timely manner, I would've gone with another company.  Long story short, my wife was called instead of me, she's a nurse and was in the middle of her shift, to pick up one of our children from the emergency room.  Nuff said, done with nexus and pixels, as soon as i get my warranty refurbished replacement, I'm done with google.  But they keep sending ads to upgrade from pixel 2 to 3 or 3a, as if!
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