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can't receive call or text while abroad 2 Recommended Answers 6 Replies 0 Upvotes
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Recently I switch to Google fi because of the low-cost plans that include roaming. I have temporarily moved back home with my family in Taiwan to save some money during this time.  I was surprised at just how well Google fi worked in Taiwan, the Data speeds are quick here, and calling the states with it worked without any hitches. THEN, I started missing calls from people back home and someone informed me that when they call my number the number goes to someone else's voicemail. I quickly called myself with my Taiwan phone and realized that this was happening. I also realized I couldn't text or receive any text to other phones in Taiwan. I have already contacted customer support (what a joke) and they couldn't figure out why this is happening. Maybe one of you guys have experienced this so you can help me. I have already missed several calls from my bank, my psychologist, and my formal landlord. It is already a hard time Google. I really don't need this shit!!! Please help someone.
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Hello Eric Wang 289,
 
Welcome to the Google Fi Community forum.
 
Your issues may be related to your length of time outside the US and/or extent of usage outside the US.  Google Fi is available for US residents only, with a current US address.  It is not intended for prolonged or extended usage outside the US.  
 
 
"The Services are offered only to residents of the United States. The Services must be primarily used in the United States (territories not included) and are not intended for extended international use. Further, the Services are designed for use predominantly within our network. If your usage outside our network is excessive, abnormally high, or cause us to incur too much cost, we may, at our option and sole discretion, suspend your Google Fi account, terminate your service, or limit your use of roaming."
 
Best,
Lilybell2
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I am barely using it, I have WiFi and other services here. I haven't even been back for 2 weeks. It's something wrong with the system and hopefully google provides a solution. And is it really to much to ask to recieved phone calls while I am away or least be able to listen to voicemails. Also a vast majority of people using this service is overseas. I have only been a member for a a month and I have to say I don't know if I can recommend this for anybody, back home the service is horrible. I am only using because it is cheap roaming option, so I guess you get what you pay for.
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Eric Wang,

It's not my company.  It's not my plan.  I'm not a Google Fi employee. 

Lilybell2
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Thank God!
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