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12/9/18
(SOLVED) Issue Porting # from Straight Talk? This may help... 1 Recommended Answer 4 Replies 16 Upvotes
1 Recommended Answer
$0 Recommended Answers
This isn't a question, but it's a solution I wanted to escalate for others to see.
If you're moving from a Straight Talk BYOP sim card to Fi, you need to know these things for your activation to be successful.

If you have any of the below issues, here's how to solve them.

1) The "account number" is not your cell phone number. It's the last 15 digits of your sim card(which is underlined on your SIM, or can be found in your account on Straight Talk's Website)

2) If you don't know your account PIN, or don't know if you even have one, go to your account on Straight Talk's website, then go to "update personal profile" on the left hand side of the screen. On the next screen, scroll down a bit, and there should be something that says "Current Security PIN:" If there is nothing beside it you can create one either by entering it in the box below that which says "New Security PIN" or by chatting/calling Straight Talk support.

3) Cancel Auto Refill if you're enrolled. You can find it in "My Account" next to your phone.

4) If, when you try activating your number on Fi you get a repeated error telling you the information you provided "does not match with your previous carrier", it could be a problem with your address. Make sure you type your address in exactly as it is in your Straight Talk profile. 

***IMPORTANT***
If you activated your Straight Talk address a while ago, and have since moved addresses, you'll have to enter your *ORIGINAL* address into the Fi activation address field, exactly as it appeared when you first opened your account. If you don't it won't work.

Fi customer service may be aware of this issue now, but to save you the trouble of waiting, I was able  to get this working after 24 hours of no luck. Entering the original address was what made my new phone work within about 30 seconds.

Hope this helps.
All Replies (4)
12/10/18
Thanks Storm P! I have a feeling this information will be helpful for others!
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12/11/18
Thanks. These are the steps I followed to setup my transfer from att linked byop sim.
Regarding address, I changed my address on straighttalk website to current an hour before starting the transfer, and used the same address during the transfer. It worked. Took about 12hrs for the phone line to be back working after initiating the transfer in the night around 10PM.
Last edited 12/11/18
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6/25/19
I changed my address on my straight talk account before I setup Fi. I have transferred my number to Fi. I can send and receive texts, use wifi and data. I cannot make or receive calls. I was on the chat with support and ran through all the trouble shooting they had. 
If this address issue is the problem, how do I edit that information on my Fi account? 
Thanks
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