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Dear Customer: We're Charging You $100 For Our Mistake 0 Recommended Answers 2 Replies 8 Upvotes
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I'm a long time Fi customer. Reception on my Fi phone has been so poor, that I only used the Fi pixel phone when traveling (which - like you - haven't been doing much of this year). Use only landline at home.
- After monkeying around trying to improve reception with Fi Customer Support (zero success), I took their suggestion and ordered new Fi phone (Motorola G)
- Followed package directions and activated day of receipt. New phone displayed "Activated", etc
- Tried couple calls from home - no connection...Sheesh. Just like old phone. Kind of disgusted, New phone sitting on desk ever since, for about a month now
- Get an email from Fi this morning: We're charging you another $100 for your new phone because it hasn't been activated...
- Open chat with "Customer Support". Prolonged troubleshooting.....problem is SIM card shipped in new phone....replace with the one from old phone....more monkeying....still no home reception....(finally)... new phone will make a call, but only using my wi fi
- "You still owe us $100; Have a nice day"

Is this how to treat your loyal customers?
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Wow, no response either.
marked this as an answer
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Hello John M Griffin,
 
Welcome to the Google Fi Community forum.
 
This is a user to user forum, staffed by volunteers not Google Fi employees.  We volunteers have no means for addressing your billing issues.  You will need to contact Google Fi Chat Support directly for help with this issue.  They should be able to look into the matter further and assist you accordingly.
 
 
Best,
Lilybell2 
 
 
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