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Google Fi Promotions - FAQs 1 Recommended Answer 541 Replies 547 Me Too's
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Last edited 12/1/18
UPDATE: The Travel on Fi with Any Device Purchase promotion is no longer available on fi.google.com or store.google.com. Even though we ran out of gift cards, don’t worry-- we have other exciting deals for you. Check them out here.

Already have a phone you love? You can still bring your phone to Fi and get $200 Fi service credit.

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Hi everyone,

Please see below for clarifications on today’s Fi deals:

About

What are the “today only” deals happening with Fi?
Travel on Fi with Any Device Purchase Promotion
Today only, whether you’re new to Fi or already one of our subscribers, when you buy a phone from Google Fi, you can travel on us, too. For any phone you purchase from fi.google.com, you’ll receive the same value back in your choice of travel gift cards, which you can spend on flights with Delta and Southwest or lodging with Airbnb and hotels.com.

$200 Fi Service Credit with Compatible Phone Activation on Google Fi Promotion
If you’d rather bring your own phone to Google Fi, today only you’ll earn $200 of Google Fi service credit when you join Fi and activate on your current phone number.

Referral Promotion
Additionally, from now until January 8th (not just today) current Fi subscribers can refer a friend to Fi and earn $100 in referral credit per eligible referral for up to $700 in total referral credits, including past referral credits earned to date.


Travel on Fi Promotion

Do the Travel on Fi redemption links expire? Is there an expiration date for the gift cards?
The rewards links and gift cards provided by Tango don't expire and are subject to separate terms.

When will I get my reward link?
Once you activate your service within 15 days of your phone shipping, you'll get an email with your reward link after 60 days. Your Fi service must remain active for 120 days total to avoid a charge for the value of your reward.

I just purchased a device during the Black Friday/Cyber Monday sale. Do I need to return my device to take advantage of this offer?
You can contact support today [11/28] to see if your Black Friday/Cyber Monday purchase is eligible for price protection. Note: there is no price protection for orders that were placed before Black Friday.

I'm in a Group Plan, can each member qualify for the Travel on Fi promotion?
Yes. One promotion per person, regardless of whether you have an individual or a group account.

[UPDATED ANSWER] If I trade in a device, do I qualify for the Travel on Fi promotion?
Yes. You can redeem a travel gift card in the amount you paid for the device, excluding taxes, which is the phone price. You'll get your trade-in value as a Fi credit, in addition to the travel credit.

Note: This answer has been updated from our previously posted FAQ. We heard your feedback and apologize for any confusion this may have caused.

If I finance my new phone, will I qualify for the Travel on Fi promotion?
Yes, if you pay for your phone over time you'll still receive travel credit.

Do I need to pay off my current phone's balance to upgrade to a new one?
Yes. To upgrade your phone and qualify for Travel on Fi, you must pay your current device in full first. You can finance your new device.

I'm new to Fi. To qualify for Travel on Fi, do I need to port in an existing number, or can I get a new number?
You must port an existing number from another carrier.


$200 Activation Promotion

I'm new to Fi. To qualify for the $200 credit, do I need to port in an existing number, or can I get a new number?
You must port an existing number from another carrier.

If I sign-up with a referral, do I get both the $20 referral credit and the $200 service credit promotion?
Yes, you are eligible to receive both the $20 referral credit and the $200 service credit promotion.


Referral Program Promotion

Is there a promotion for Fi subscribers that aren’t looking to purchase a new phone?
Yes. You can refer a friend to Fi and earn $100 in referral credit per eligible referral for up to $700 in total referral credits. More information on our Referral Program here.

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See the full terms and conditions for all of our current promotions on the Google Fi site.

Still have questions? Let us know here!

Best,
-Kelly, Google Fi Community Manager
All Replies (541)
11/29/18
I just moved to the US and I want to benefit from that promotion but I currently don't have a US PHONE NUMBER. So I'm force to ask for a new phone number - will I still be able to get the travel gift card? the FAQs say that I need to provide my us phone number (but I don't have one...) - I basically want to buy a PIXEL 3XL at $900...
Last edited 11/29/18
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11/29/18
If I had gotten on Fi from a promotion from earlier this year ($20 credit), would I still be able to qualify for the Travel on Fi promotion?
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11/29/18
Hi Kelly, I purchased a device over the weekend and am trying to contact support to ask about price protection, as you suggest. Chat is disabled, and I've been repeatedly disconnected over the phone (once after waiting on hold for nearly 2 hours). I sent an email to Fi support using the online form, but it didn't sent me a copy or provide a ticket number or other evidence that it even went through. What else should I be doing? Thanks!
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11/29/18
Hey there! I've repeatedly been disconnected over the phone and chat support is currently down.

I want to know my eligibility for the Travel on Fi and $200 Fi Service Credit promotions. I have a transferrable number that has been in use since long before August 2018, but it was transferred from one carrier to another in September 2018. Am I still eligible considering the following?

"The number being transferred must be currently active and have been active with the previous carrier and the user since 8/28/18 12:00 AM PT."
Last edited 11/29/18
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3 days
Terms in travel on fi promotion are not very clear. Initial term mentioned number should have been active with the current carrier and the customer since 28 Aug, 2018. While the mail from Fi states that number should be active and must have been created prior to 28 Aug 2018. Can someone clarify on this.
Last edited 14 hr ago
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