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Google Fi Promotions - FAQs 1 Recommended Answer 730 Replies 860 Upvotes
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Last edited 2/22/19
Hi everyone,

Please see below for clarifications on some past and present Google Fi deals:


What were the 11/28/18 deals on Fi?

Travel on Fi with Any Device Purchase Promotion
On 11/28/18 only, whether you were new to Fi or already one of our subscribers, when you bought a phone from Google Fi, you could travel on us, too. For any phone you purchased from fi.google.com, you’ll receive the same value back in your choice of travel gift cards, which you can spend on flights with Delta and Southwest or lodging with Airbnb and hotels.com.

$200 Fi Service Credit with Compatible Phone Activation on Google Fi Promotion
If you opted to bring your own phone to Google Fi when you signed up on 11/28/18 and activated with your existing phone number, you’ll earn $200 Google Fi service credit. Note: This offer cannot be combined with the Travel on Fi promotion on store.google.com.

Referral Promotion
Additionally, from 11/28/18 until January 8th, current Fi subscribers can refer a friend to Fi and earn $100 in referral credit per eligible referral for up to $700 in total referral credits, including past referral credits earned to date.

Promotion Status Tracker

I don’t see my promo status at g.co/fi/nov28promos. What’s going on?
If you (or someone else on your plan) participated in the 11/28/18 promotion, but don’t see the promo tracker in your Special Promotions tab, don’t worry! Check with the person who purchased the phone—often the plan owner or manager—to see if your promo tracker is displayed in their Special Promotions tab.

Also, if you returned your device for a replacement (RMA), you will not see the promo tracker on the Special Promotions tab. Not to worry - you are still eligible for the promotion assuming you meet all terms and conditions.

Additionally, if you purchased any device(s) from store.google.com, you will not see your promotion status at g.co/fi/nov28promos, however you are still eligible for the promotion, so long as you satisfy all of the applicable terms and conditions.

Travel on Fi Promotion

I purchased a device on 11/28/18 before 7PM PT. How do I make sure I qualify for this promotion?
Make sure you meet the following conditions to receive your travel gift cards:
  • Activate your phone within 25 days of device shipment and remain active for 60 consecutive days within 75 days of device shipment. (If Fi service is paused for more than 7 days or cancelled within 120 days of activation, the value of the gift card will be charged to your Google Payments account to match the purchased price of the device.)
    • [Updated 12/19] Due to unexpected changes in shipping times, as a courtesy we've extended the activation time frame. You now can activate your phone within 25 days of shipment (previously 15 days).
  • You’ll receive your rewards link 75-90 days after activating your device—but don’t cancel your Fi service prior to 120 days or pause it for more than 7 days, or you’ll be charged the value of the gift card.
  • Each phone must be activated by members in your group plan and satisfy the terms and conditions.
  • There’s a limit of one promotion per person.
Do the Travel on Fi redemption links expire? Is there an expiration date for the gift cards?
The rewards links and gift cards provided by Tango don't expire and are subject to separate terms.

When will I get my reward link?
You’ll get an email with your reward link 75-90 days after activating Google Fi on your new phone. Your Fi service must remain active for 120 days total to avoid a charge for the value of your reward.

I purchased a device during the Black Friday/Cyber Monday sale. Did I need to return my device to take advantage of this offer?
For those of you that purchased a device as a part of our Black Friday promotion (on fi.google.com: November 23rd - November 27th; or on store.google.com: November 22nd - November 27th) and attempted to contact us on November 28th to receive price protection-- this will be honored (even if you weren’t able to speak with Fi support directly), so long as you satisfy the activation, service, and longevity terms of the Travel on Fi promotion.

If I’m in a Group Plan, could each member have qualified for the Travel on Fi promotion?
Yes. One promotion per person, regardless of whether you had an individual or a group account.

Did device trade-ins qualify for the Travel on Fi promotion?
Yes. You could have redeemed a travel gift card in the amount you paid for the device, excluding taxes, which was the phone price. You should have received your trade-in value as a Fi credit, in addition to the travel credit.
If I financed my new phone, did I qualify for the Travel on Fi promotion?
Yes, if you pay for your phone over time, you were still eligible to receive the travel credit.

Did I need to pay off my current phone's balance to upgrade to a new one?
Yes. To have upgraded your phone and have qualified for Travel on Fi, you must have paid your current device in full first. You can also finance your new device.

If I was new to Fi-- to qualify for Travel on Fi, did I need to port in an existing number, or could I have gotten a new number?
You must have ported an existing number from another carrier.

$200 Activation Promotion

If I was new to Fi-- to qualify for the $200 credit, did I need to port in an existing number, or could I have gotten new number?
You must have ported an existing number from another carrier.

If I signed-up with a referral, did I get both the $20 referral credit and the $200 service credit promotion?
Yes, you were eligible to receive both the $20 referral credit and the $200 service credit promotion.

Referral Program Promotion

Is there a promotion for Fi subscribers that aren’t looking to purchase a new phone?
Yes. You can refer a friend to Fi and earn $100 in referral credit per eligible referral for up to $700 in total referral credits. More information on our Referral Program here.


See the full terms and conditions for all of our current promotions on the Google Fi site.

Still have questions? Let us know here!
-Kelly, Google Fi Community Manager
All Replies (730)
I just moved to the US and I want to benefit from that promotion but I currently don't have a US PHONE NUMBER. So I'm force to ask for a new phone number - will I still be able to get the travel gift card? the FAQs say that I need to provide my us phone number (but I don't have one...) - I basically want to buy a PIXEL 3XL at $900...
Last edited 11/29/18
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If I had gotten on Fi from a promotion from earlier this year ($20 credit), would I still be able to qualify for the Travel on Fi promotion?
Last edited 12/26/18
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Hi Kelly, I purchased a device over the weekend and am trying to contact support to ask about price protection, as you suggest. Chat is disabled, and I've been repeatedly disconnected over the phone (once after waiting on hold for nearly 2 hours). I sent an email to Fi support using the online form, but it didn't sent me a copy or provide a ticket number or other evidence that it even went through. What else should I be doing? Thanks!
Last edited 12/28/18
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Hey there! I've repeatedly been disconnected over the phone and chat support is currently down.

I want to know my eligibility for the Travel on Fi and $200 Fi Service Credit promotions. I have a transferrable number that has been in use since long before August 2018, but it was transferred from one carrier to another in September 2018. Am I still eligible considering the following?

"The number being transferred must be currently active and have been active with the previous carrier and the user since 8/28/18 12:00 AM PT."
Last edited 11/29/18
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They took my phone back for full refund. But totally dissapointed with a company like google and the scam like promotion they ran and totally ignored the errors on their part and pointing customers are full responsible. But I learned my lesson, not to trust any company big or small.
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