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Fi calls no longer work in gmail 1 Recommended Answer 14 Replies 12 Upvotes
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I primarily use Fi inside gmail (mail.google.com). 

Today a new issue started that I cannot work around. 

When I make a call an outgoing in gmail, it just rings forever for me, even when the other party answers. I have confirmed this by calling my other phone and also calling my wife. So, whenever I make call, when they answer, they just hear nothing, and I hear a ring tone forever. 

When there is an incoming call, when I answer in gmail, the ringing stops on their side, but there is no audio. They cannot hear me, I cannot hear them. 

I have tried clearing my cache, changing the settings, incognito browser and restarting my computer. I have tried firefox and chrome. I have also tried making and receiving calls from hangouts.google.com, always have the same issue. 

This is a critical issue for me, please help :)
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Seeing a similar issue with Google Voice in Gmail.
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Hello M.C.M.,
 
I suggest you contact Google Fi Support directly for help with this issue.  
 
 
Please let us know how you get on.
 
Best,
Lilybell2 
 
 
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Hi LulyBell2, 

I did contact Fi Support. They said: "We only support mobile carrier concerns. The issue you are having is for an app feature for the PC". 

I'm not sure where else to ask. 

Thank you,
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I've talked to several other people that are also having the same issue.
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Thanks for the updates.  Glad to hear it's working properly now.  
 
Best,
Lilybell2
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