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Trying to dial a toll free number and it says I'm roaming but I'm not. Wants me to buy calling pin?? 0 Recommended Answers 4 Replies 2 Upvotes
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Dialing an 888 toll free number and an automated message says I'm roaming and then offers two options; purchase a calling pin or make a collect call. I'm at home so I'm not roaming. What's going on / anyone else having issues?
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Hello Charles,
This certainly is not normal behavior.  I suggest you contact Google Fi directly to report the issue.  
To call Google Fi:  1-844-Talk2Fi.  (1-844-825-5234)
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I just had that happen to a Moto G7 I use on Fi.  I tried all the usual tricks to get it working to no avail.  Finally, I dexided to do a complete reset of the phone, erasing all data and building it back up using cloud backups and when done, the problem disappeared.
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A factory reset is certainly worth a try, Peter.

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Just want to ask  - what toll free number are you calling? did you check with that company if that number still exist? 
Since if your in the US there would be no issue calling the toll free number. 
Also use the plus (+) sign before the number.
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