Apr 27, 2020

How do I make sure my phone is unlocked. I just left Google fi, but data won't work with new carrier

I just left Google fi, had my number ported to Pure Talk. Data does not work in my phone. After much tech support, pure talk wonders if the phone was unlocked by Google fi. How do I find out if it was unlocked like they said it was?

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Recommended Answer

Apr 27, 2020

M&C- Welcome to the Google Fi Help Community. Google Fi doesn't lock their phones so it should work but you may need to add the APNs for your service to work.

Here is the link to Pure Talk Support who can help with that,:

https://www.puretalkusa.com/contact

Be well.

Original Poster Michael and Cherie Snyder marked this as an answer

Michael and Cherie Snyder

Original Poster

Apr 27, 2020

Pure talk was wondering if the phone was unlocked because the data will not work even after resetting the APN, rebooting and even a factory reset. No updates are needed. The SIM card works in my husband's phone. So question remains why data will not work on this phone after switching carriers

IdahoJoe

Platinum Product Expert

Apr 27, 2020

Did you get the phone from Fi originally?

Michael and Cherie Snyder

Original Poster

Apr 27, 2020

Yes. I originally got it from Google fi, so all there phones are unlocked I was recently told by Google fi.

IdahoJoe

Platinum Product Expert

Apr 27, 2020

Try putting the device in this and see what it says:

https://www.puretalkusa.com/bring-your-own-phone

IdahoJoe

Platinum Product Expert

Apr 27, 2020

Also it was suggested to reset network settings

Michael and Cherie Snyder

Original Poster

Apr 27, 2020

Just did more tech support with pure talk and they had me reset the network and after a restart and setting the APN again it resolved the problem. Thank you for your help.