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Problem making cell network calls 1 Recommended Answer 18 Replies 66 Upvotes
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Last edited 10/8/18
I'm having a problem making cell network calls (WIFI calls OK). When placing a cell call, I get a recording stating "sprint has connected you to an external operator ...". Happens at different locations. Phone is connected to Project Fi and shows 3 to 4 bars signal strength. Phone is a Motorola G6 bought through Project Fi and is about a month old. One thing - before the problem started, the phone was used during a trip to Europe without any difficulty. Now back in the States I have the problem. Any ideas?
All Replies (18)
Also did a lot of euro travel and had the same message.

Got it fixed by requesting Project Fi support call me.  They gave me a code to "dial-in" to switch networks.
Last edited 10/15/18
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I have been on Fi for 3+ years and never had this issue. This issue started this week on Sprint, so now I have to manually switch to Tmobile every 2 hours or so, of which I am happy about.
Why there is no solution for this. I searched lot of forums and found that Sprint MVNO have this issue and the solution they suggest is to re-active phone on sprint network , not sure how to do that on Fi.
I have opened an support case and escalated it to level 2 but no reply yet.
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Open the phone app, bring up the dialpad, and enter the following code to reprovision Sprint.  *#*#34963#*#*
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3 days
Called out to support and they told me to use the *#*# code mentioned - but like another user stated - Gramma is not going to know how to do this.  FI will never take off if all there users need to do this.  FIX it or up date fi app by put a button in the app that allows switiching network back. I have been using fi for 3 years but this issue almost made me swtich carriers.  Sprint does not work in my area - so it was causing many issues - things are back to normal.
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