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Project Fi Prefers Sprint Even With A Poor Connection 0 Recommended Answers 46 Replies 77 Upvotes
Last edited 10/5/18
In the small town I live in T-Mobile works much better than Sprint. There is a weak Sprint signal with virtually no data service. T-Mobile is strong all over town. I have the FiSwitch app (I got it because of this issue) so I can force the phone to use T-Mobile but it is frustrating to have to keep doing this as after a while the phone seems to default back to Sprint. When I drive home back in to town I often have to force the phone to use T-Mobile. Then when I get on the road in the morning I have to do it again. At some point overnight it reverts back to Sprint. I was hoping that my phone would eventually learn to use T-Mobile but it seems as if Project Fi is programmed to use Sprint anytime even the slightest hint of Sprint service is available. I contacted Project Fi support and long story shortish they escalated by issue and said someone would be in contact by email.
It seems like this is a common issue. Has anybody had any luck getting it resolved? Does the system learn at some point to use something other than Sprint if the signal is better? I have also noticed that even when the Sprint signal is strong I have issues placing and receiving calls. I usually have to dial multiple times to get calls to go through. Because of this I have starting forcing the phone to use T-Mobile even when there is a strong Sprint signal, I've had no issues when the phone is using T-Mobile.
I have read elsewhere that it is thought that Google must have a deal with Sprint and because of that Sprint is the preferred provider in the Project Fi system. I like Project Fi, I like the simplicity and the pricing structure. In general I like the concept of using multiple networks to create one big network. But none of that is worth the hassle of having to force the phone on to a certain network so I can have good service. AT&T wasn't the best but it was predicable.
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