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1/23/20
What can I do when my number porting takes a week? 0 Recommended Answers 4 Replies 1 Upvote
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I initiated number transfer. Initially in the information I put 3 zeros instead of 4 for my old carrier account number. At that time I got Verizon porting team on a call with Google Fi. Verizon said they are releasing number at night. Google Fi team said that their request in the wrong status and the porting need to be cancelled. I called in a day to do it again. It was escalated. From then I just get an email every 2 days. It says:
It appears that the number transfer is in a state of both completed and in-progress within the system, and we are working to resolve this. Our Carrier Partner has also opened a ticket with their Engineering Team to get this fixed quickly for us. 
this was 6 days ago - Jan 18. No updates since then. I called Verizon and they said that they released the number on Jan 17.
I am ready to go back to my old provider. Everywhere but in Google Fi you can talk to the Porting team. Google Fi does not have an update for 6 days!!!
Can I port my number to a different carrier while it is in this situation?
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1/24/20
This is an update. I called 3 times yesterday to Google Fi support about the issue. I was told that they cannot do anything and my only option is to wait for email response from the "specialist" that takes about 2 days after I send a follow up. I was trying to speak to a supervisor to see if anything else can be done. The supervisor call was scheduled twice for yesterday and no one called yesterday back.
But the last CSR tried to refresh T-mobile info and it found the phone number. I can make phone calls now. I asked why the action took 6 days. The CSR did not know.
I still did not get an email response from the "specialist" on the issue. I emailed them again yesterday because I was afraid that they will do something that will  break my porting again. 
I am really disappointed with the level of the service. The issues with porting are not handled with any degree of urgency or simple courtesy by informing about the status and when the next action is expected to take place.
Last edited 1/24/20
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1/28/20
I'm sorry to hear you had a bad experience porting in your phone number. 
Am I understanding correctly that this is resolved for you now? 
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1/28/20
The issue is resolved now. It is unfortunate that it took so long for the porting to complete due to mishandling the issue. I am very disappointed with Google Fi support.
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1/29/20
Do send them feedback. I believe they usually email a survey after you contact support, so be sure to fill that out.
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