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10/22/19
Issues with International Service in Australia on Google FI 0 Recommended Answers 13 Replies 0 Upvotes
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Last edited 10/22/19
I've been generally happy with my Google FI service and Pixel 2XL phone in the US and traveling Internationally, however on my current trip to Australia I experienced a range of issues.

The worst issue was that while trying to troubleshoot with google FI customer service they had my reset my network settings which deactivated my service, only to find out that you can't reactivate your service outside of the US. So this was very poor advice that means I'm without phone service for my entire 3-week trip to Australia.

In Australia for some reason google FI kept putting 1831 before each call which caused the call to fail. There was no way to prevent or stop this. It's a call number blocking number that no longer seems to work. It's happening right now with my wife's Google FI / Pixel phone in Australia as well. 

Also, I experienced a lot of weird mobile network connecting issues. The network not connecting even when there were many bars of service and needing to continually turn airplane mode off and on. But most of the time there being no real data service. 

One problem with google FI support is that all their practices and processes seem to be based around the problem being with your phone, so it's mostly just restarting, turning airplane mode off and on etc. There isn't anything for reporting or reviewing if there is a real network or compatibility issue.

This has caused a major issue for me on my trip to Australia unfortunately.
All Replies (13)
10/22/19
Hi Matt,

That isn't true about not being able to activate overseas.  I had deactivated Fi for 18 months and couple weeks ago I activated it in London without issue.  I activated Fi overseas being connected to wifi with no issue.

What I would suggest is make sure your on a wifi network.  Then open the Fi app and try activating that way.  If that still doesn't work, I'd suggest clearing the storage/cache of the Fi app then try again.  Last option would be uninstall/reinstall the Fi app.  

I switch between Verizon (physical SIM) and Fi (eSIM) on my 2XL with no issue.  A couple of times in the states I've had to clear storage/cache to fix Fi some times.  

Google just put out updated Fi app today as well.

George
Last edited 10/22/19
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10/22/19
Hi George, thanks for your reply. I tried to activate my service but get the attached error. I also cleared the cache on the FI app. Talking to support they said they "couldn't guarantee activating overseas would work" - and it sounded like they didn't think it would work. I have contacted them a few times.
Perhaps it depends on which country?
again
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10/22/19
What phone do you have?  I have a feeling if it's not a designed for Fi phone it may not work.  I have a 2XL.
Last edited 10/22/19
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10/22/19
I have a google Pixel2 XL as well. Also, my OS is up to date.
Last edited 10/22/19
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10/22/19
Are you using esim or physical sim?  Only other thought is maybe try another wifi if you can.

I went back and looked at what I did.  I vpn back to US from my phone.  That maybe why I got it to work as the phone thought it was in the US.
Last edited 10/22/19
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10/22/19
Right, so you did it using a VPN. Makes sense! I might need to try that. I've got a physical sim.
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10/22/19
I don't think it's esim vs physical.  If you can vpn back to US I think you'll get it.  If fails try it again.

I just switched a minute ago and it failed.  Hit the try again and it worked.
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10/22/19
Wasn't able to get it to work with a VPN unfortunately... hmmmm
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10/22/19
With VPN active.  I would clear storage and cache the Fi app and then try it again.
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10/22/19
Have tried many VPNs and clearing my cache, restarting etc.. but no luck.
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10/22/19
Hi Matt,

That's really odd the only difference between what I did and you is country and I had an eSIM vs physical SIM.  Still doesn't make sense to me.
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10/22/19
Have you tried removing the physical sim and activating the eSim?
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10/22/19
No but I can try that today.
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