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Issues with International Service in Australia on Google FI 0 Recommended Answers 13 Replies 0 Upvotes
Last edited 10/22/19
I've been generally happy with my Google FI service and Pixel 2XL phone in the US and traveling Internationally, however on my current trip to Australia I experienced a range of issues.
The worst issue was that while trying to troubleshoot with google FI customer service they had my reset my network settings which deactivated my service, only to find out that you can't reactivate your service outside of the US. So this was very poor advice that means I'm without phone service for my entire 3-week trip to Australia.
In Australia for some reason google FI kept putting 1831 before each call which caused the call to fail. There was no way to prevent or stop this. It's a call number blocking number that no longer seems to work. It's happening right now with my wife's Google FI / Pixel phone in Australia as well.
Also, I experienced a lot of weird mobile network connecting issues. The network not connecting even when there were many bars of service and needing to continually turn airplane mode off and on. But most of the time there being no real data service.
One problem with google FI support is that all their practices and processes seem to be based around the problem being with your phone, so it's mostly just restarting, turning airplane mode off and on etc. There isn't anything for reporting or reviewing if there is a real network or compatibility issue.
This has caused a major issue for me on my trip to Australia unfortunately.
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