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9/21/19
Android 10 and Fi VPN issue 3 Recommended Answers 18 Replies 27 Upvotes
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I did contact support about this -- so far, they are of no help.  So I wanted to find out if anyone else is seeing anything similar.
Since upgrading to Android 10, it looks like the Fi VPN is no longer working -- there's no VPN "key" icon in the status bar (even when I pull down the shade or rotate the screen to see all the icons -- this is on a Pixel 3XL with that darn notch).  I'm not sure if the VPN is actually off, or if the issue is just the key icon disappearing.
If I go into "Fi Network Tools" in the app and toggle "Enhance network" the key comes on -- but only for about 10 seconds, and then it goes away again.
I've tried this on Google WiFi access points, direct to a cable modem with WiFi (the same one the Google WiFi plugs into), and on cellular with WiFi off -- the same thing happens in all cases.
I have found that after a reboot (possibly also related to clearing the Fi app cache, but in further testing that doesn't matter) the key will hang around longer -- maybe an hour or more -- but still goes away eventually.
At the suggestion of Support, I've tried running in Safe Mode and haven't seen the key vanish in that mode yet (but I only ran for a little over an hour in that mode).
Support also suggested it might be due to some app I've installed, but I haven't installed any since before upgrading to Android 10, and didn't notice the problem until some time after that upgrade.  (And if there's some way an app can turn off the VPN, that sounds like a big security problem.)
This hasn't been happening on my wife's Pixel 3, which makes me suspect it's something with the icon and the notch on the 3XL -- but that's pure supposition.
Has anyone else been seeing any issues with vanishing keys?
All Replies (18)
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9/21/19
I know that third party apps can affect SOME things, but if a third party app could somehow turn off the VPN, that would seem to be a HUGE security hole that could be exploited.  Hence, even if it is an app problem, it would still seem to be big issue.
I haven't installed new apps (that I recall) since updating to Android 10 -- that was the last change prior to when I noticed this problem.
Lastly, I can't be sure it was working in Safe Mode -- after a reboot (like the one out of safe mode), the key hung around for 1.5 hours, and I didn't hang out in Safe Mode for much more than an hour.  So evidence from there is not conclusive that there was no issue.
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9/26/19
I have the same problem, BTW on my phone pixel 3 the vpn turns off even in safe mode.
Fi support said they are working on it.  Yesterday received a new rather large part of Android 10, but VPN problem persists
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9/26/19
I don't believe a third party app is turning the VPN off.  It is just causing a conflict that's keeping it from being able to work properly.
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11/4/19
Thank you. Turning on the enhanced network worked.
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