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9/16/19
eSIM on Pixel 2 XL stopped working. When I try to activate using Google Fi app, I get ID: E0X20005. 1 Recommended Answer 38 Replies 27 Upvotes
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A few days ago my phone just stopped connecting to the cellular network. After digging through settings in the phone, it doesn't seem to recognize the eSIM data. I've tried "re-activating" using the Google Fi app, and it fails with an ID: E0X20005 code. When I try again, the activate screen pops up, then keeps re-appearing. I've erased the eSIM from the phone, and it still does the same thing. When I go to mobile network in the settings, Google Fi shows up, but when you tap on it, it shows it is toggled off. I've tried toggling it on, but the screen just flashes, and "Google Fi" stays toggled off.

I've cleared the cache and data of the Google Fi app, with no change.  I did the same with the carrier services app, still no effect.  I've rolled back the carrier services app to see if that did anything, but it didn't  I've tried several variations of the above, with reboots in between, deleting the eSIM data, rebooting, and I'm still out of luck.

I've even performed a factory reset, and it still won't activate. I've called Fi support, and it's been several days of email responses, some in which I have to repeat previous answers and I don't feel like any progress has been made.

I'm on a Pixel 2 XL, running Android 10 with the September 5th, 2019 security patch.

Not being able to receive texts is a huge problem in today's world of two-factor authentication.
Has anyone else had a similar issue? One minute it was working just fine, now it stopped.
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9/16/19
If all that still happens after factory resetting you are going to need to contact suport directly at 844-Talk-2-Fi
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9/16/19
I contacted them last Monday, and no progress has been made.  It was elevated to a specialist, who sent me an email saying they tried to call me on Friday.  That's right, they called me.  They called my phone regarding an issue where I reported it is not working at all.

/sigh
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9/16/19
Thats silly. DO you have the ticket number from your interactions with support so I can get this escalated for you
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9/16/19
The first ticket number is Case ID [0-8236000027478].  I guess they assigned another ticket number when it was escalated to a specialist, that number is [5-2937000028054].  Any help would be appreciated.

When doing a search on the ID: E0X20005, code when activating, I saw a few responses on the ProjectFi Reddit where users had the same issue, that all occurred around the same time.
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2/4/20
I've been experiencing this problem since SEPTEMBER 2019. It's been 4-5 months since I've been without being able to make/receive calls/texts.
I only started getting the E0X20005 error message this morning which allowed me to find this thread. This has helped me more than all of the hours I've spent chatting (because my calls wouldn't work!) with countless representatives at Google Support.
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