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9/10/19
Google Fi high expectation Low Results- Poor Service 0 Recommended Answers 2 Replies 6 Upvotes
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I signed up to Google Fi in the hopes that the promise that a non contract driven service may reduce the costs that come with any of the other major phone providers.  I signed up for Fi, brought my own phone and entered in a referral code when at the time that the account was created.  I expected a delay in the referral credit as most companies want to confirm that you have at least 30 days of credit before they issue anything to you.  I received my sim card and used it on my Samsung S8+ and to my surprise i had limited spotty service.  Upon reaching out to support i am made aware that the 3 carrier support is only available with their devices.  

I purchase a google pixel device and start using it with the service and no comes the next set back.  While on the new device, i get two different details from support in regards to features that are available.  Apparently you can only do call/text simultaneously with TMobile and not on us cellular or sprint.  Considering this is a feature that is not always necessary but good to have, it would be great to get a list of what you will lose when moving over to Fi.  

Next came issues with spotty mobile network vs wifi.  When i am home, i use skype and have used it with no issues with my previous provider.  After i received my pixel phone and made calls with Skype, i would have poor network indicators as well as disconnected calls.  I have since started to disable mobile network when i am home as apparently the phone is not able to prioritize the network from wifi to mobile.

Last is that now that i have completed my second bill, i inquire about my referral code i am informed that this is not found anywhere on my submission form or account and thus i would be ineligible.  Although i have inquired about this more than once and i have the link /code and have confirmed if the system will return an error if the incorrect code is entered which was replied with a No.

For such a high profile company and provider of services, the customer experience has been nothing but poor.  Scripted support that just has you clear cache and reset the app with any service issues along with a "my hands are tied" response from support staff is just a joke.  

I wish i could only pay for the time that the service is actually working to my expectation.  I am still waiting for an escalation rep to call back and have them tell me yet one more time that nothing can be done about the referral credit as it seems that this is the same feedback everyone else gets.
All Replies (2)
9/10/19
Cant really answer the issues about the referral code, but for the calls/data on Tmobile only, that is not unique to Fi. Sprint and US cellular dont have that capability
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Yes this is me the only thing I would want for someone to tell me what was my user's name that's all
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