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Can someone confirm this answer from Fi Support re: how data is routed over WiFi vs. Mobile? 1 Recommended Answer 12 Replies 1 Upvote
So, for years on T-Mobile, excessive data usage for me was 10GB with most months staying around 2GB. Since switching to Fi, I am over 10-12GB / mo and often hit the 15GB limit. I've turned off background access for practically every app. I try to stay on WiFi whenever possible. I've stopped streaming music and videos on mobile data. I've turned off MMS downloads over mobile. Last weekend, I was home the entire weekend and never disconnected from my WiFi. This past Monday, I had used over 1GB of mobile date...impossible. So, I contacted Fi support for the fourth time. This is the piece of the transcript:
"The device will consider the mobile data as default when both Wi-fi and Data are enabled on the device." What!? I'm shocked, but it certainly explains my data usage. In order to prevent mobile data being used, I have to manually switch the mobile data option on/off.
6:40:40 Sowmya: I've checked the details with my specialist and see that Google Fi switch between the Wi-fi and Data networks to get the best available networks.6:40:53 Sowmya: This working as intended.6:41:35 Sowmya: The network switch will lead to the unusual data usage on the Fi account.6:42:17 zzz world: Switching between wifi and Data networks. I'm confused. Are you saying that the action of switching increases my data usage?6:43:13 zzz world: Isn't that the whole premise behind Google Fi, to use data only when necessary because it's looking for approved wifi networks to connect you with?6:43:29 Sowmya: When the data and Wifi are enabled on the device, even if you are connected to Wi-fi, the network switch from Wi-fi to data networks automatically.6:44:27 zzz world: In my home, with wifi on all the time, good signal throughout, the phone should never be on data. I used over 1GB this weekend.6:45:05 zzz world: So, to my earlier comment, there's something wrong with the phone or the service...so there's something wrong with the phone if it's not maintaining a wifi connection when available.6:47:03 Sowmya: As mentioned, it is working as intended. The device will consider the mobile data as a default when both Wi-fi and Data are enabled on the device.
Has anyone else heard of such a thing? Is this actually true? It makes going back to TMO a very viable option. I've not been able to enjoy the functionality of my phone because I'm constantly worried about hitting the 15GB upward limit, which I did a few times when I first got the phone. I'm thinking an unlimited plan on another network is way more convenient and in the long run more affordable. And, maybe I could listen to a little music again on my phone.
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