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8/16/19
Problems sending and receiving calls 1 Recommended Answer 9 Replies 0 Upvotes
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I frequently have problems sending and receiving calls. When my fiancee calls me my phone will not ring and I will have no record of a missed call. However I will be texted a transcript of the voicemail immediately. I also often can not connect when making calls. 

Details/clues:
Sometimes I have noticed the call come up on my computer through Google voice but my phone will not ring. I previously associated this number with Google voice. 
My Google account is through an organization. 
I live in a major city (Columbus, OH).
I am using an essential phone ph1.

Let me know what other information I can provide to help resolve this issue.
All Replies (9)
8/16/19
So you have Google Fi, but the number used to be on Google Voice? And sometimes the calls come in on Google Voice?
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8/17/19
Correct however I haven't noticed a consistent pattern with when calls pop up on my computer through Google voice vs. When they appear on my phone.
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8/17/19
When the calls come through on Google Voice, are you referring to an installed extension, an app, or are they coming through Hangouts?
Last edited 8/17/19
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8/17/19
They are coming through google hangouts. When someone calls me I see a popup window appear in the bottom right of a browser tab open to Gmail on my PC. The call does not ring on my phone. When I answer the call on the PC I can not hear or talk to the person on the other end. I don't see a record of the call afterwards.

UPDATE: I've had someone call me four times. With different results:
1. Rang only on my PC. Was not able to hear or talk to the other person
2. Rang on both PC and phone. I was able to talk to the other person via my PC
3. Rang on both PC and phone however the caller ID said "Unkown" on my phone
4. Rang on both PC and phone. I was able to talk to the other person via my phone.
Last edited 8/17/19
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8/24/19
You are welcome.  I'm glad to hear it helped.
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