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No service for 1 week. Google-Fi only tells me they are "escalating" the issue. 2 Recommended Answers 16 Replies 4 Upvotes
Last edited 8/13/19
For a week now I have not been able to connect to the network. I've done everything customer service has asked. Cleared cache, data, purchased and installed new SIM, entered the codes to switch networks. Nothing works. Google-FI told me they escalated the issue and someone will contact me "today" or as soon a possible.
A week later I still don't have a properly working phone. They don't respond to me emails and I get no updates. I have to reach out to them on char, and they tell me the same thing.. "escalated the issue" and their engineers are look into it. This has gone on for a week. I've never seen such terrible service from a company.
I was an early adopter and advocate for their service, but things have really changed. They did say I could upgrade my phone and that "might" fix it. BUY a new phone to fix the network issue. Why would i buy a new phone for a service that isn't working? I'm at a loss. I think I need to switch to different carrier and get out of the google ecosystem all together. The customer service has been horrible. Anyone else experiencing these problems?
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