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8/6/19
audio bi-directional but only 1-way at a time 0 Recommended Answers 6 Replies 0 Upvotes
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Is it normal for Fi (maybe for all cellphones, I dunno this is my first) calls to support audio in only one direction at a time?

Until I stop talking I hear dead silence (vice versa I believe when the other party speaks).  If we both start to talk at once this 1-way audio toggles back and forth.

I can't stand it, I'm used to being able to hear the other person's feedback (by which I mean starting to speak to interrupt each other, interactively) on my old-school telco landline.

I've got wifi calling enabled, and maybe that's what it's using.  The other party also reports frequent dropouts, incidentally.

Moto G7
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8/6/19
OMG I'm so surprised, I just talked briefly to a Fi Support tech and the issue didn't occur!

They're gonna call me back tomorrow when I have more time.  I'm astonished; this happens when I have phone calls with my dad from both his Google Home and from his IP telephone line.
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8/6/19
Hello coyote2,
 
Welcome to the Google Fi Community forum.  
 
I've been using Fi for about 3 years now, and I've never experienced what you're reporting.  Actually, to me anyway, it sounds more like your connection is breaking up.  
 
I suggest you click on the "Contact us" link in the upper right hand corner of this page, and speak with a Google Fi Support Specialist.  
 
Best,
Lilybell2
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8/6/19
It's also breaking up (but I think that's a separate issue I need to address too!).

Thanks, the Fi Specialist I just got off the phone with seems optimistic this is solvable.
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8/12/19
Upon further experimentation, I discovered this only happens when talking to the other party on their Google Home.  Google Home support tells me this is normal(!) so I've submitted feedback.
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8/13/19
Hi coyote2,
 
When your dad is calling through Google Home, his Google Home is acting as a speaker phone. Most speakerphones can't allow bidirectional audio because they'd be picking up feedback from the mic picking up the speaker audio of the remote person talking.
 
I hope that helps,
-Seth
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8/13/19
Thank you very much for your reply, Seth!

I will note because of this issue on his Google Home, we've gone back to using his cordless phone in speakerphone mode.  It does allow bidirectional audio.  (As IMO the Google Home should.)  The cordless' speakerphone has vastly inferior sound quality to the Google Home; perhaps that's I now realize because it's doing noise reduction or something to fend off feedback from it's own speaker.  Still, a lack of bidirectional audio is vastly less acceptable than inferior audio quality.
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