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Cracked screen repair now available with Fi device protection, for eligible devices 0 Recommended Answers 11 Replies 32 Upvotes
We are excited to announce a new feature to our existing device protection program. Starting today, if your eligible device (Pixel 3, Pixel 3 XL, Pixel 3a, or Pixel 3a XL) has a cracked screen and your claim is approved, you can take your device to a uBreakiFix store to get it fixed as soon as possible. Repairs are typically completed the same day and do not require a factory reset of your device. Please note: A reduced deductible will apply.
For more information, please visit our Help Center.
- I have a different phone model (something other than a Pixel 3, Pixel 3 XL, Pixel 3a, or Pixel 3a XL) enrolled in device protection. Can I take this device to an authorized walk-in repair center?
- Currently, this feature is only available for Pixel 3, Pixel 3 XL, Pixel 3a, or Pixel 3a XL devices that have a cracked screen.
How do I submit a claim for my cracked screen?
- Follow the steps listed here to start a Google Fi device protection claim.
Where can I take my Pixel 3, Pixel 3 XL, Pixel 3a, or Pixel 3a XL to get fixed if it has a cracked screen?
- You can take your device to your nearest uBreakiFix location.
What if my claim is denied?
- After you file a claim, if it’s denied you will be provided with the reason for denial. Replacements and repairs are only available for approved claims.
Can I still send my device into Fi to get it replaced? Or is this no longer available?
- Yes, all devices covered under device protection will still be eligible for replacement through Google Fi.
What constitutes a “cracked screen?”
- A cracked screen is when the front glass screen of your device suffers a crack of any size.
What if there’s no uBreakiFix repair shop close to me?
- You can contact Google Fi’s support team to request a replacement device.
What if uBreakiFix discovers my device has other issues in addition to a cracked screen?
- You can cancel the repair and instead file a device protection claim for a replacement device (a deductible will apply). If you choose to have repairs completed by uBreakiFix beyond a cracked screen and cosmetic work, this will be out-of-pocket and will not be covered by Google Fi's device protection coverage.
How does Google Fi's device protection coverage work?
- You must purchase a phone through Google Fi and enroll in device protection within 30 days of the phone’s shipment. You’ll be charged a monthly fee and a deductible will apply for approved claims that result in replacements or repairs. For more information on device protection, see here.
Questions? Let us know here!
Kelly, Google Fi Community Manager
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