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Bad experience with Pixel 3 and refurbished replacement phones 0 Recommended Answers 5 Replies 13 Upvotes
Last edited 1/11/19
I bought 2 pixel 3 phones w/ a family plan member soon after its release. Both of us experienced serious call quality issues (echos, distortion on the other end). When I reached the Fi support and asked them if Google was aware of the issue, they said no but let me try couple things apparently following some standard procedure (that indicates they knew the issue). I was told the e-sim was not activated correctly. Anyway, it did NOT fix the call issue. Both of us ordered replacement phones, which support told us are brand new phones. Funny that one replacement phone is apparently a refurbished and defective one, which does not show the top right corner.
What's going on, Google?
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