Trade in or upgrade your phone

If you want to trade your current phone for a Fi phone, or upgrade your Fi phone to the newest model,use the Fi trade-in program.

Learn how to trade in or upgrade your phone with a step-by-step guide.

1. Get an estimate for your phone.
   • If you’re new to Google Fi Wireless: When you sign up, you can buy a new phone and select the option to trade-in your phone to get the estimate.
   • If you’re already a Google Fi Wireless subscriber: On a browser, sign in to fi.google.com/buy-devices or go to the Shop tab in the Google Fi Android app. Select the phone you want to purchase and in the purchase flow, select the option to trade-in.
2. Back up your data. Make sure to reset your phone to get the full trade-in amount.
3. After you get your trade-in kit, you have 30 days to send us your old phone.
   • If you pre-order a device, you have up to 30 days from when your new phone is delivered.
4. Check the status of your trade-in in your Fi account, under Manage Plan Devices.

You can trade in one phone for each Fi order you place. After we get your phone, we'll verify the trade-in value and send an email with details on when to expect a refund or account credit. If you're financing your new device, you'll get an account credit. If you're paying for your new device in full, you'll get a refund up to the cost of your device purchase. Any additional trade value will be issued as a credit.

To trade in a phone you're currently financing, you have to pay off your remaining balance before you can start the trade-in process.

If your phone has Google Fi device protection, once your trade-in is done, coverage should cancel automatically.

Understand trade-in value

How trade-in value is determined

After we get the phone, we’ll do an evaluation within 3 business days. The estimate you get is based on the device specifications and condition you select.

• If the trade-in device's value matches the estimate: If you purchase a Pixel, we credit the Post-Inspection Value (PIV) to your credit card.
• If the trade-in device's value is lower: If you selected to accept a change in value, we credit you the Post-Inspection Value (PIV).

Maximize your trade-in value

• Factory reset the device and remove activation locks.
• Ship the device within 30 days of receiving your new phone.
• Answer the initial trade-in questions accurately.
• You may still be able to trade-in devices that fail the below inspections but you're offered a lower refund that more accurately reflects the Trade-in Value.

Learn what’s checked during trade in inspection

Important: The initial trade-in quote is based on the information provided but the final value is based on the inspection.

Trade-in value assessment

You may find reasons why your trade-in value is affected. More information about these reasons:

• Phone doesn’t turn on or off: The phone doesn’t turn on, turn off, or there’s a problem with the charger.
• Damaged screen: The screen is cracked, damaged, bruised, missing pixels, or the LCD is dark or burnt out.
• Touch screen doesn’t work: The touch screen isn’t responsive.
• Phone isn’t factory reset: The phone’s activation lock is still on.
• Incorrectly reported phone model: The phone model we received is different from the one you picked.
• Phone shipped more than 30 days after the new phone was delivered.
• Phone reported lost or stolen.
• Received package was empty or had miscellaneous item.

Cancel trade-in

• If you don't want to process your trade-in, dispose of the Shipping Kit.
• If you already sent your device, you can't cancel the trade-in.
• If you didn't send in your device and want to cancel your trade-in request, contact the support team to confirm cancellation.
• If you return the phone you bought with your trade-in, you receive the trade-in value as a Google Store credit in your account.

Know how to factory reset your old phone

Important: Phones that aren’t reset when we get them will be valued at $0.

Before you send us your old phone, factory reset it and make sure you select "Erase downloaded SIMs."

• Factory reset an Android phone.
  • Learn how to reset your Pixel.
• Factory reset an iPhone.

LCD inspection factors

Devices will fail LCD inspection if they have any of the following:

• Doesn’t power on
• Faulty power button
• Activation locks (Find My iPhone, Google, Lock, and Samsung Lock)
• Damaged LCD LED backlight
• Cracked screen
• Damaged screen
• Burn-in
• Bruising (may appear as dead pixels or spots of discoloration)
• Pixelation
• Delamination
• Unresponsive screen
• Swollen battery

Housing inspection factors

Devices will fail housing inspection of they have any of the following:

• Major case crack
• Minor case crack
• Major scratch
• Camera broken
• Button/key broken
• Power button broken
• Battery missing
• Battery door broken
• Case bent

Plan for warranty coverage

• All manufacturer warranties are void for the phone you’re trading in.
• If the phone you’re trading in has device protection from the Google Store, you’ll get a prorated refund.
• We recommend that you cancel all warranties from other providers before you trade in your phone.