Search
Clear search
Close search
Google apps
Main menu
true

Trade in or upgrade your phone

If you want to trade your current phone for a Fi phone, or upgrade your Fi phone to the newest model, use Fi's trade-in program.

  1.  Get an estimate for your phone
    • If you're new to Fi, you can sign up and buy a new Fi phone after this.
    • If you're already a Fi subscriber, in your account go to Manage Plan and then Buy new device
  2. Back up your data. Make sure to reset your phone to get the full trade-in amount.
  3. After you get your trade-in kit, you'll have 30 days to send us your old phone.
    • If you pre-order a device, you'll have up to 30 days from when your new phone is delivered.
  4. Check the status of your trade-in in your Fi account, under Manage Plan and then Devices.

After we get your phone, we'll verify the trade-in value and send you an email with details on when to expect a refund or account credit.

To trade in a phone you're currently financing, you'll have to pay off your remaining balance before you can start the trade-in process.

If your phone has Project Fi device protection, make sure to cancel coverage once your trade-in is completed.

Know how to factory reset your old phone

Important: Phones that aren’t reset when we get them will be valued at $0.

Before you send us your old phone, factory reset it.

PC is a Project Fi expert and author of this help page. Help her improve this article by leaving feedback below.

Was this article helpful?
How can we improve it?