Known issues

Your SIM sent a text message

If you received a notification saying "Your SIM sent a text message," this may have come from Fi. We were making sure we properly updated your SIM card to the latest software version available by sending ourselves a text message with your SIM version number. This message was sent directly to Google Fi and there is no fee associated with this text message. There is no additional action needed from you. Please note: This notification may not show on all of your Fi devices.

Can't verify phone number with WhatsApp

In some cases, if you transferred your number from Google Voice you may have trouble verifying your number with WhatsApp. We're currently looking into the issue and we appreciate your patience. 

If you experience this issue, please contact WhatsApp support and ask them to manually verify your number.

Group messaging in Hangouts

Update: Group messages are now supported in the latest version of Hangouts (version 5.0). Learn how to update.

Spam calls on Bluetooth watches

Update: This issue has been fixed with Android 6.0

You may see spam calls from +1-408-256-0700 on Bluetooth watches connected to a Google Fi phone. This is the number Google Fi uses when it identifies a spam call. It only appears on your watch and doesn't ring your phone. When you see the number, please ignore it.

Voicemail notifications not working

Update: This issue has been fixed with Android 6.0

When you have a new voicemail message, in some cases you won’t see a notification on your phone even if you have sound and vibrate notifications turned on.

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