What to do about a warranty issue

Check who you can contact about a warranty issue

If you have an issue with your Google Fi phone that may be covered by the warranty, Google can help.

If you bought the phone through Google Fi:

If you bought the phone from the Google Store:

  • Contact 855-836-3987 to reach Google Store support.
  • A support agent contacts you soon after you request a callback.

If you bought your phone somewhere else:

To check if you’re covered by your phone’s limited warranty, contact your phone's manufacturer.

Check if your phone is under warranty

You might be eligible for a repair, replacement, or refund if your phone:

  • Doesn't charge properly
  • Won't turn on
  • Freezes frequently
  • Has issues with the microphone, speaker, or buttons
  • Can't connect to the internet or a cellular network

To find full details, check the warranty information that came with your phone. If you have warranty questions, contact a Google Fi expert.

Learn how to fix phone issues

Some issues may not be caused by a defective phone. To fix the problem, try these troubleshooting steps.

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