Trouble using Google Fi internationally

Here’s the list of 170+ supported countries and destinations where you can use Google Fi.

If you are outside of this group of 170+ supported destinations:

• You won’t be able to use your phone for cellular calls, text, or data.
• You can make calls over Wi-Fi when the connection is strong enough. The rates for making Wi-Fi calls are the same as when you are calling from the U.S.

Calling other countries from the U.S.

If you're calling an international number from the U.S.:

• Canada and U.S. Virgin Islands: Dial 1 (area code) (local number).
• To all other countries: Touch and hold 0 until you see  on the display, then dial (country code) (area code) (local number). For example, if you’re calling a number in the U.K., dial + 44 (area code) (local number).

Calling while you're outside the U.S.

If you're outside the U.S. and calling international numbers or the U.S.:

• To call a number in the country you’re visiting: Dial (area code) (local number).
• To call another country: Tap and hold 0 until you see + on the display, then dial (country code) (area code) (local number). For example, if you’re dialing a number in the U.K. from Japan, dial + 44 (area code) (local number).
  • If this number format doesn’t work, you can also try using the exit code of the country you are visiting. Use (exit code) (destination country code) (area code) (local number).

1. On your phone, go to your Settings .
2. Tap Network & Internet  Mobile network.
3. Tap Mobile data on.

If a provider isn't automatically selected, you can choose one manually:

1. On your phone, go to your Settings .
2. Under “Wireless & networks,” tap More Cellular networks.
3. Manually select the network provider you believe to have coverage. 

Turning Airplane mode on and off will reset some settings and may fix your connection.

1. On your phone, touch Settings .
2. Tap Network & Internet.
3. Tap the switch next to “Airplane mode” on.
4. Tap the switch next to “Airplane mode” off.

Make sure Airplane mode is off when you’re done. Calling won’t work if Airplane mode is on.

Restarting your phone gives it a fresh start and is sometimes all you need to fix your issue. To restart your phone, follow these steps:

1. Press and hold the Power button until the menu pops up.
2. Tap Power off, and your phone will turn off.
3. Press and hold the Power button until your device starts.