Find your lost or stolen Fi phone

If your Google Fi phone goes missing, here are some steps you can take:

  • On a web browser or another Android device, use Android Device Manager to locate your phone and remotely lock or erase it.
  • Put your Fi service on hold so no one can use your phone for calls, text, or data.
  • Change your Google Account password so no one can access things like your email and other services linked to your Google Account.
  • Start a Google Fi device protection claim for an eligible device with active coverage.

You can always call a Google Fi expert at 1-844-TALK2Fi. We're ready to help. If you didn't buy your phone from Google Fi or the Google store, check with your phone's manufacturer for details.

Step 1: Try to locate your phone with Android Device Manager
  1. Follow these steps to find your phone using Android Device Manager.
  2. Next, remotely lock, erase, or ring your phone. You can also display your contact info on your lock screen.

Important: For Android Device Manager to work, Android Device Manager and location access must be turned on on your phone. They’re on by default so if you or someone else hasn’t touched these settings, they should be on. Also, your phone must be turned on and have an Internet connection.

If you think your phone is turned off or doesn’t have an Internet connection, you can still try to remotely lock, erase, or ring your phone. The next time your phone is online, these actions will take effect.

Remember to stay safe. Don’t retrieve a phone in an unknown or unsafe location.

Step 2: Stop your Google Fi service temporarily

To prevent anyone from using your Google Fi service, you can put it on hold at any time. Here’s how:

  1. Open the Google Fi website.
  2. In the "Account" tab, under "Your Plan," click Manage plan.
  3. At the bottom of the screen, select Pause service, then confirm.

To resume your service, just go back to the Google Fi website and at the top of the screen, select Resume service.

Step 3: Change your Google Account password

By changing the password of your Google Account that’s linked to your phone, you can prevent someone from accessing things like your email and other services linked to this account. 

If you use more than one Google Account on your phone, you should change the passwords for all of them.

Change your Google Account password.

Step 4: Check your Google Fi device protection

 

To find out if loss or theft coverage is available for your device and area, refer to the cost of Google Fi device protection.

If you’re not covered for loss or theft but you have device protection, remember that device protection is attached to the phone and won’t cancel automatically. If you want to cancel device protection for the lost device, refer to cancel Google Fi device protection.

Step 5: Contact Google Fi support to talk about your options

Contact a Google Fi expert as soon as possible.

Found a lost Fi device 

If you find a lost Fi device, to return it to its owner, review these options:

  1. Check the device for contact info.
  2. Try the device’s voice assistant.
  3. Take the device to lost and found.
  4. Take the device to the police.
  5. Submit the found device to a website like lostings.com.
  6. Contact a Google Fi expert.
Was this helpful?
How can we improve it?

Need more help?

Sign in for additional support options to quickly solve your issue

Search
Clear search
Close search
Google apps
Main menu
Search Help Center
true
98630
false