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Having issues while activating Fi? Use this troubleshooter to resolve your issue now.

Use Messages for web with Google Fi

Important: This feature isn’t available for iPhone®.

You can use your computer with your Google Fi service to text through Google Messages for web. It also shows what’s on your Google Messages mobile app.

To receive messages on the web with Google Messages, you need to turn on your phone and pair it to your Google Account. Don't use QR pairing or you won’t be able to get the full experience.

  • You can only use this feature if your primary phone is on Android OS. Make sure to download the latest version of Messages by Google (10.31 or later).
  • You can't receive two-factor authentication text messages with Messages for web. To receive these messages, you must use a phone.

Access Messages for web

Learn how to check your messages on your computer.

  • After you opt-in to Google Messages for web on your computer, keep your phone on and connected to the internet, to receive new messages.
  • You can send and receive texts like high-resolution photos with Rich Communication Service chats or RCS chats. Make sure that RCS is enabled in your Android device’s message settings.
  • Standard carrier fees apply, like on the mobile app.

Fix problems with Messages for web

Troubleshoot message syncing problems
  1. First, check that your Google Fi phone is on, and you’re successfully receiving messages in the Google Message phone app.
  2. Next, file feedback from the Messages app on your phone:
    • At the top right, tap your Account icon and then Help and Feedback and then Send Feedback.
  3. If you are still not receiving messages on the web, check out the Google Messages Help Center article.
Use a school or work account
If you use a work or school Google Account, check if your administrator allows Messages for web.
Format phone numbers correctly
  • Do not copy and paste the phone number. Type it instead.
  • For international messages, type the correct country or region code. Do not enter it twice.

Delete texts on the web

Delete a text

Important: If you delete messages from the Web, your texts in the Messages app on your device will also be deleted.

  1. Open Messages for web.
  2. On the left, select Messages .
  3. Next to the text message you want to delete, select More More.
  4. Tap Delete.
Recover deleted messages
This isn’t supported in the product yet. If the message still exists in the Messages app on your phone, we recommend you download it from there.

Stop sync with Google Fi

If you sync with Google Fi, turn it off to use the new Messages for web experience. You have 2 options to choose from below.

Option 1: Stop sync through the Google Messages app

  1. On your device, open Google Messages .
  2. At the top right, tap your Profile picture or Initial and then Messages settings.
  3. Tap Advanced and then Google Fi Wireless settings and then Sign in to your Google Fi account.
  4. Select your account.
  5. In the “Using RCS chats?” dialog, select Turn off.
  6. On the screen, tap Sync conversations.
  7. At the bottom, tap Stop sync & sign out.
    • You can ignore the "Calls and voicemail won't be available on web" message if it pops up.
  8. In the confirmation dialog, tap Stop syncing.

Option 2: If you don't find "Google Fi Wireless settings"

If the settings above are missing from your app, you must stop sync through the web browser.

  1. On your device, open a web browser.
  2. Go to messages.google.com/web.
  3. Log in with your Google Fi account.
  4. In the top left corner, click Menu Menu.
  5. Select Settings.
  6. Scroll to the “Account” section.
  7. Select Stop sync & sign out.

Enable RCS on your device

  1. On your device, open Google Messages .
  2. At the top right, tap your Profile picture or Initial and then Messages settings and then RCS chats.
  3. Turn on RCS.
  4. Tap Retry.
  5. In the confirmation dialog, tap Continue.

After you complete the stop sync and sign out steps, RCS should automatically activate. This can take some time. To speed up activation, go to your Messages app settings and tap Retry under "RCS chats."

Pair your devices

  1. On your computer or Android tablet, open Messages for web.
  2. To pair with your primary device, follow the on-screen instructions.
  3. On your primary device, open Messages for web with no signed account.
  4. Follow the on-screen instructions.

Another way to pair your devices:

  1. On your device, tap Messages.
  2. On the Home screen, go to account options.
  3. Tap Device pairing.
  4. Follow the on-screen instructions.

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