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Fix Wi-Fi connection problems on your Pixel or Nexus

If you're having Wi-Fi connection problems, like with Wi-Fi authentication or staying connected, try the solutions below. For example, try these steps if the Wi-Fi icon on your Pixel or Nexus device's screen has an exclamation point Wi-Fi problem.

To test whether each solution works, try to open a webpage on your device.

Note: Some of these steps work only on Android 8.0 and up. Learn how to check your Android version.

Step 1: Check settings & restart

  1. Make sure Wi-Fi is on. Then turn it off and on again to reconnect. Learn how
  2. Make sure Airplane mode is off. Then turn it on and off again to reconnect. Learn how.
  3. Press your device's power button for a few seconds. Then, on your screen, tap Restart Restart. (If you don't see "Restart," hold the power button for about 30 seconds, until your phone restarts.)

Step 2: Find the problem type

  • Device
    Try connecting to the Wi-Fi network with another device, like a laptop computer or friend's phone. If other devices can use the network, the problem is most likely with your device.
  • Network
    Check whether your device can connect to another Wi-Fi network, like at a friend's house or a public network. If your device can connect elsewhere, the problem is most likely with the network.
  • Internet
    If your device connects to the Wi-Fi network but you still have no internet, the problem is most likely with your internet connection.

Step 3: Troubleshoot by problem type

Device

Check network password
  1. Open your device’s Settings app Settings app.
  2. Tap Network & Internet and then Wi-Fi and then the network name.
  3. Tap Show password.
Delete & re-add network

Delete a Wi-Fi network from your device

  1. Open your device’s Settings app Settings app.
  2. Tap Network & Internet and then Wi-Fi.
  3. If needed, turn on Wi-Fi.
  4. In the list, touch and hold the saved network that you want to delete.
  5. Tap Forget network.

Add the Wi-Fi network again

  1. Open your device’s Settings app Settings app.
  2. Tap Network & Internet and then Wi-Fi.
  3. At the end of the list, tap Add network.
  4. If needed, enter the network name (SSID) and other security details.
  5. Tap Save. If needed, enter a password.
Check for problem apps

The problem can be from an app that you downloaded. To find out, restart your device in safe mode.

  1. Turn on safe mode. Learn how.
  2. Try connecting to the Wi-Fi network again.
    1. Open your device’s Settings app Settings app.
    2. Tap Network & Internet and then Wi-Fi and then the network name.
  3. See whether the Wi-Fi connection works in safe mode.
    • If the Wi-Fi connection works in safe mode
      A downloaded app is most likely causing the issue.
      1. To exit safe mode, restart your device.
      2. Uninstall recently downloaded apps one by one. See whether the connection works.
      3. After you remove the app that's causing the problem, reinstall the other apps.
    • If the Wi-Fi connection doesn't work in safe mode
      Likely, there's a problem with the Wi-Fi network or internet connection.

Internet & network

Restart the router & modem

If the Wi-Fi router and modem are yours, try turning them off and then on again.

  1. Unplug the router and modem's power cords from the power outlet for 15 seconds.
  2. Plug the power cords back in.
  3. Check that all cords and cables are secure at both ends.
  4. Wait a few minutes, until the lights on the modem and router are working right. (See the device manual or manufacturer's support site.)

If the lights aren't working right, you could have an issue with the modem, router, or internet connection.

Contact the network administrator or your Internet Service Provider. For example, there could be a service outage, or they could need to reset your connection.

Sign in to a public network

Public networks, like at cafes or airports, often have a webpage for you to complete. If you don't complete that page, the public connection won't work.

To get on a network with a page like that, sign in or accept the terms.

If you don't see a page like that after you connect to a public network:

  • Check for a notification that asks you to sign in.
  • Open a new page in a new window.

If those steps don't work, try restarting your connection to the network:

  1. Open your device’s Settings app Settings app.
  2. Tap Network & Internet and then Wi-Fi.
  3. Touch and hold the network name. Tap Forget network.
  4. Turn Wi-Fi off and then on again.
  5. On the list, tap the network name.
  6. You'll get a notification to sign in. Tap the notification.
  7. To connect to the network, agree to the terms.
Reset all network settings
  1. Open your device’s Settings app Settings app.
  2. Tap Network & Internet and then More More and then Network settings reset.
  3. At the bottom, tap Reset settings.

Wi-Fi hotspot

Check that hotspot is on
  1. Open your device’s Settings app Settings app.
  2. Tap Network & Internet and then Hotspot & tethering.
  3. Turn on Portable Wi-Fi hotspot.
    • If it was already on, turn it off and then on again.
    • If your device has never before had a hotspot, first tap Set up Wi-Fi hotspot.

Learn more about hotspots and tethering.

Contact your mobile carrier

Not all mobile service providers work with mobile hotspots.

If you have issues, check with your carrier. Ask whether your device can connect to mobile hotspots and whether they're in your data plan.

When you reconnect

When you reconnect, we recommend checking for the latest system update. Updates can bring improvements that help fix issues. Learn how to check and update your Android version.

PC is a Project Fi expert and author of this help page. Help her improve this article by leaving feedback below.

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