Your privacy and Google Fi

We’ll answer some common questions about how your personal information and usage information is shared. 

There are two privacy settings you can turn on or off in the Google Fi app or website: 

  • Additional usage of your Customer Proprietary Network Information.
  • Sending voicemails to Google to improve transcription.

You can learn more about these settings and the information we collect below.

What information does Google Fi collect? How is this information used?

The Google Privacy Policy and Google Fi Privacy Notice explain most of the information we collect. To provide you with the best possible service, Google Fi may collect the following information in addition to what's listed in the Google Privacy Policy:

  • Account info such as billing address or location, to verify your identity and protect you from fraud.
  • Usage info such as data usage or Wi-Fi and cellular connectivity status, to bill you correctly for your service.
  • Performance info such as dropped calls, to seamlessly switch you to the best available network.
  • Customer Proprietary Network Information (CPNI) such as call details, call location, and the rates and features you use (see below for more on CPNI).

Except for CPNI, we may share all personal information with other Google products as explained by the Google Privacy Policy and the Google Fi Privacy Notice. This allows Google Fi to work across Google products to give you a seamless Google experience.

What is Customer Proprietary Network Information (CPNI)? How can I turn additional CPNI usage on or off?

Customer Proprietary Network Information (CPNI)

As a Google Fi customer, you generate phone usage info including call details, call location, and the rates and features you use. This is known as Customer Proprietary Network Information (CPNI). CPNI does not include your name, address, or phone number.

How we use CPNI

We need to use your CPNI for a few things directly related to your Google Fi service. We use your CPNI to: 

  • Bill you for your Google Fi service
  • Provide customer support and troubleshooting when you need it
  • Provide features such as call waiting, caller ID, and call forwarding
  • Provide Internet access and voicemail
  • Provide protection from fraudulent, abusive, or unlawful use 

To see more details on how we use CPNI, read the Google Fi Privacy Notice.

Additional CPNI usage that you can turn on

You can also allow Google Fi to use and share your CPNI with Google to offer you additional products and services; these will likely be communication-related products and services that you’re not already using through Google Fi. 

This additional CPNI usage setting is turned off by default, and you can turn it on or off at any time. 

In the future, if Google Fi integrates with another Google product that isn’t communications-related, we will ask for additional permission before using your CPNI to offer you additional products and services.

Turn additional usage of your CPNI on or off

  1. Open the Google Fi app Project Fi or website.
  2. In the Account tab, go to "Account settings."
  3. Select Privacy.
  4. Turn Additional CPNI usage on or off.
Why is the Google Fi Terms of Service different than the standard Google Terms of Service?

The Google Fi Terms of Service builds off of the Google Terms of Service. It includes additional protections and information. 

Improve voicemail transcriptions

You can help Google improve its transcription technology by allowing Google to analyze your voicemail. Learn how to turn this feature on or off

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