Your privacy and Google Fi

We'll answer some common questions about how your personal information, usage information, and Customer Propriety Network information is shared. You can learn more about the information we collect.

You can also review your Google Account custom data and privacy settings. Learn how to control the ads you get.

What information does Google Fi collect & how is it used?

The Google Privacy Policy and Google Fi Privacy Notice explain most of the information we collect. To provide you with the best service, along with what’s listed in the Google Privacy Policy, Google Fi may collect the following information:

  • Account info such as billing address or location, to verify your identity and protect you from fraud.
  • Usage info such as data usage or Wi-Fi and cellular connectivity status, to bill you correctly for your service.
  • Performance info such as dropped calls, to seamlessly switch you to the best available network.
  • Customer Proprietary Network Information (CPNI) such as call details, call location, and the rates and features you use (see below for more on CPNI).

Except for CPNI, we may share all personal information with other Google products as explained by the Google Privacy Policy and the Google Fi Privacy Notice. This allows Google Fi to work across Google products to give you a seamless Google experience.

By default, you're opted into sharing with and use of your CPNI by Alphabet affiliates, including Google LLC, to provide you with additional information about products, services, and offers that aren’t among the category of services you’re already purchasing from us. You may opt-out of this sharing at any time via Fi’s privacy and security settings as set out below.

Google Fi users are not subject to T-Mobile's collection and sale of app data.

What is Customer Proprietary Network Information (CPNI)?

Customer Proprietary Network Information (CPNI)

As a Google Fi customer, you generate phone usage info including call details, call location, and the rates and features you use. This is known as Customer Proprietary Network Information (CPNI). CPNI does not include your name, address, or phone number.

How we use CPNI

We need to use your CPNI for a few things directly related to your Google Fi service. We use your CPNI to:

  • Provide your Fi service and related features
  • Provide Internet access and voicemail
  • Bill you for your Google Fi service
  • Provide customer support and troubleshooting when you need it
  • Provide protection from fraudulent, abusive, or unlawful use

To see more details on how we use CPNI, read the Google Fi Privacy Notice.

Why are the Google Fi Terms of Service different than the standard Google Terms of Service?

The Google Fi Terms of Service builds off of the Google Terms of Service.It includes additional protections and information.

How to opt in or out of sharing CPNI with Alphabet affiliates
  1. On your device, go to fi.google.com or open the Google Fi app.
  2. Individual plan and group plan members: Scroll down to the Phone Settings section.
  3. Group Plan managers and owners:
    1. Select the Owner/Manager tab.
    2. Scroll down to the Phone Settings section.
  4. Select Privacy and Security.
  5. Turn Allow CPNI sharing on or off.
    • By default, “Allow CPNI Sharing” is turned on.
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Learn why Fi is a different kind of phone plan and how to get the most out of your Google Fi service. Get step-by-step guides and instructional videos on how to sign up, transfer your number, create a group plan, switch your price plan, etc.

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