Search
Clear search
Close search
Google apps
Main menu
true

Call emergency services (911)

Project Fi directs 911 calls to local 911 operators, who then contact emergency responders, usually a local police or fire department. You should always be prepared to provide your location and your phone number; unlike calls from a landline phone, local 911 operators may not know your location or phone number when you call on a Project Fi device. 

Project Fi also provides enhanced 911 services (E911), when available, which can send local 911 operators additional information like your approximate location and name. In addition, Project Fi provides text-to-911 in certain locations where it is available. Not all local 911 operators currently support E911 and text-to-911.

A few things to note:

  • If you are transferring (porting) your phone number to Project Fi and need to call 911, we may not be able to provide your location to local 911 operators while the transfer is in progress.
  • In some cases, the local 911 operator may see a phone number that is different from your Project Fi phone number. This may happen as a result of Project Fi's multiple networks. You can still be reached by your Project Fi number and you can provide your Project Fi number to the 911 operator.

Calls to 911 over Wi-Fi or a data connection

Calls to 911 over Wi-Fi or a data connection operate differently than traditional calls to 911. Calls to 911 over Wi-Fi or a data connection may not connect to local 911 operators, or may connect to the administrative offices of the emergency operators, which may not be staffed after hours or by trained 911 operators. If your call does connect to local 911 operators, your location information and phone number might not be shared, and you may need to provide your location and other information. Calls to 911 may be limited or unavailable if your phone is set to Wi-Fi only mode, or if there’s a power outage or a disruption in your Wi-Fi service or Internet connection.

You should consider placing a warning label about the limitations of this service on your Project Fi device. View and print one here.

Emergency address

In some cases when you dial 911, your location won't be known immediately—like if you're calling over Wi-Fi. In order for Project Fi to connect you with a local 911 operator without knowing where you're calling from, Project Fi will rely on the Service address you provided during sign up as a fallback. This address can also become available to a 911 operator in the event that you're unable to give your location over the phone.

You can change this address any time in the Project Fi app or website, and we recommend always keeping it up to date. 

Edit your Service address:

  1. Open the Project Fi app Project Fi or the website
  2. In the Account tab, go to Settings
  3. Select Service address
  4. Edit the address and Save

Emergency alerts

You can choose to get alerts when there are nearby threats or emergencies. Learn how to turn emergency alerts on or off.

Emergency services outside the U.S.

When you are traveling outside the United States, you may not be able to reach emergency responders by dialing 911.  Where possible, we’ll attempt to reroute 911 calls to local emergency services.  Emergency calling is not available in all countries and may not be reliable even when available.  

 

 

PC is a Project Fi expert and author of this help page. Help her improve this article by leaving feedback below.

Was this article helpful?
How can we improve it?