Activate your Google Fi service
We recommend to be in the United States for activation. However, Fi activation can happen outside the US as long as a WiFi connection is used. If you're outside the US and can't activate, you can try again for a successful activation when you're back in the US.
Bringing your own Fi phone? Follow these steps to activate service on a Fi phone that you already own.
Activating a data only SIM? Follow these steps.
Joining a group plan? If someone invites you to join their group, you'll get an email with information on how to accept.
1 Before you get started
Transferring your number? Read the guide to transfer your number to make sure the transfer goes smoothly. Most transfers take less than 15 minutes but some can take up to 24 hours.Plug in your phone
To make sure your phone doesn't lose power during setup, keep it plugged in until you’re done with setup.
It’s also a good idea to fully charge the battery as soon as you get a chance.
For the best setup experience, you'll want access to a Wi-Fi network.
iMessage is an Apple messaging service that allows messages to be sent between Apple devices.
Before you can get texts on your new device, turn iMessage off on your Apple devices. Otherwise, text messages might go there instead and you won't see them.
For any group texts you were a part of, you'll have to create new threads on your new device and include all participants. You won't receive new messages from existing iMessage group threads once you make the switch.
2 Set up your phoneInsert your SIM card
Insert your SIM card. If you have a Pixel 2 and up, you can skip this step and turn on your phone.
- Open the Google Fi app to complete your activation.
- Make sure to sign in with the Google Account (e.g. Gmail) that you used when signing up for Google Fi.
- You may be asked to install an update. Your phone will install the update, restart, and then you can continue setting up your phone.
- You’ll start your number transfer as part of the on-screen set up. If you want a new number, you'll get it when you activate. You can always find your number in the Account tab of the Fi app or website.
To use Google Fi’s features, you need the latest version of the apps below. Click on the link and then select Update. If you don't see an Update button, your app is up to date.
In general, we recommend keeping all of your phone's apps up to date. Learn how to update apps individually or set apps to update automatically.
Voicemail is set up on your phone automatically, and you can check your voicemail on your phone without any extra steps. Learn how to check your voicemail from your Fi device.
However, to check your voicemail from another phone or create your voicemail greeting, you need to turn on voicemail access from any phone and set a PIN.
3 Make sure everything is up and runningTest calls, texts, and data
- Make a call.
- Send a text.
- Test your data. Turn off WiFi and make sure your data is working.
Keep in mind that if you just transferred your number to Google Fi, there might be a delay of up to 24 hours before you can send or receive text messages.
If any of these features aren't working, 24 hours after you started your activation, restart your phone (make sure you’re in the US). If these features still don't work, contact a Google Fi expert.
There are a few features that will work automatically behind the scenes to improve your Google Fi experience.
- Automatic access to Wi-Fi networks: Your phone automatically connects to open Wi-Fi networks that we’ve verified as fast and reliable. You'll see VPN in your notifications bar.
- Calls over Wi-Fi: Wi-Fi calling expands your coverage in places where the cellular network isn’t as strong. Just make sure you're connected to Wi-Fi, and make a call like you normally would using the phone dialer. You'll see Wireless when it's in action.
- Alerts for data usage: You'll get alerts from Google Fi when you close to or hit your monthly data budget.
You can also learn some Google Fi tips & tricks.