Based on your recent chat, some fields have been pre-filled for you. Please review all info to make sure it's correct.Sign in to your Google account for faster, more accurate help. We can confirm it's you and prefill few details to save you time.General Google Pay Inquiry Form* Required field Name of Person Reporting Issue * Contact Email Address * You must provide a corporate email address otherwise we will be unable to assist with your request. Company Name * Network Name * Type of Issue *Select oneBIN Sponsor/Program Manager notificationCard MetadataCard on File Authorization AmountCTA or NDA questionEarly Google Wallet testerGeneral Google Pay questionOCR SubmissionTap FailureTokenizationTransaction NotificationOtherPlease complete this section if you are a BIN Sponsor or Program manager adding a program and/or issuer under your BIN sponsorship.Legal Name of Issuing Entity * This is the legal name of your organization, i.e. how you would be listed on a tax return, not your Doing Business As (DBA) name. Please provide the name in latin characters,if applicable.Legal Name of Issuing Entity in Local Language, if applicable (i.e. Kanji for Japan) Must be included if the issuing entity name in the local language is different than the Legal Name of issuing entity.Physical Legal Mailing Address of Issuing Entity * Country of Issuing Entity *Select oneAlbaniaArgentinaArmeniaAndorraAustraliaAustriaAzerbaijanBahrainBelarusBelgiumBermudaBosnia & HerzegovinaBrazilBulgariaCambodiaCanadaChileColombiaCosta RicaCroatiaCyprusCzechiaDenmarkDominican RepublicEcuadorEl SalvadorEstoniaFinlandFranceGeorgiaGermanyGibraltarGreeceGreenlandGuatemalaGuernseyHondurasHong KongHungaryIcelandIndiaIndonesiaIrelandIsraelItalyJapanKazakhstanKosovoKuwaitKyrgyzstanLatviaLiechtensteinLithuaniaLuxembourgMacauMacedoniaMalaysiaMaltaMexicoMoldovaMonacoMontenegroMoroccoNetherlandsNew ZealandNicaraguaNorwayPanamaParaguayPeruPolandPortugalQatarRomaniaRussiaSan MarinoSerbiaSingaporeSlovakiaSloveniaSouth AfricaSpainSwedenSwitzerlandTaiwanTajikistanThailandUkraineUnited Arab EmiratesUnited KingdomUnited Kingdom TerritoryUnited StatesUnited States TerritoryUruguayVietnamOtherCountry where the Issuing Entity wants to launch Google Pay Issuing Entity's Website First and Last Name of Signatory * Title of Signatory * Email Address of Signatory * Legal Name of BIN Sponsor * Country of BIN Sponsor * Email Address(es) for Issuer Documentation Access (separate by comma):*IMPORTANT: Email addresses listed here must be associated with a Google account. Developer site access cannot be provisioned until the Google Account association process has been completed.Please enter a valid email address.Please check appropriate card portfolio(s) *Consumer DebitConsumer CreditBusiness DebitBusiness CreditPrepaidUnsureOtherProcessor * Please check appropriate network(s) *American ExpressDiscoverMastercardVisaInteracOtherTarget Launch DateIf you would like to provide generic company email group(s) to receive notifications regarding Google Pay CTA agreement updates, add them below: Add additional fieldProvide any additional details that will help expedite your request:Additional email addresses (separate by comma):*Note: Email addresses listed here must be associated with a Google account.Country for testing * Describe your request: *User's Google account used in Google Pay (e.g. the Google Account that the issue is associated with) * User's Google account used in Google Pay (e.g. the Google Account that the issue is associated with) Describe the issue:?All supported OCR formats can be found at this page. If your card is not recognized through OCR, please give us a detailed description of the problem and attach a picture of a test card below.Describe your issue:?More information regarding card metadata can be found on the FAQ page. If you have issues with your card art, describe the problem below and attach an image for Google to investigate.Token reference id Token reference id * Wallet id or Device idWallet idDevice idTimestamp with timezone * Note: Tokenization attempt needs to be within the last 30 days Session or correlation ID Merchant * Merchant Location * Amount Terminal Manufacturer and Type Error Shown on Terminal (with video or screenshot if available) Transaction ID Transaction Correlation ID Full Bug Report or Other Device Details *Full Bug ReportOther Device DetailsUpload the report *how to pull the report: https://developer.android.com/studio/debug/bug-report.htmlAndroid OS Version * GPay Version * Google Play Services Version * Device Name & Model * Issue details: *(Note: please provide a brief explanation of the issue that was encountered. Where applicable, please include any error messages displayed on the device, and screenshots to visual display the issue that was encountered) Affected BIN's Type of Card (Credit / Debit) What country is associated with this BIN What auth amount should we use What auth amount do you see Environment Where Issue Occurred *Select oneQA/SandboxProduction Environment Where Issue OccurredSelect oneQA/SandboxProductionFile Upload As a reminder, please do not include more than first 8 digits OR last 4 digits of a card number (PAN). Also, please do not provide us with any sensitive data, including, but not limited to: account password(s), sensitive credentials and secrets (such as private certificates, tokens, or encryption keys), government identification number(s), payment cardholder data, and/or other sensitive information. The card picture you submit must be a test card. You cannot submit a live production card through this form, otherwise we will have to report this as a privacy incident and will be unable to assist you further. Once you submit this request, you must follow the steps listed on the developer's site in order to conduct testing. If you do not have access to this section of the developer's site, you can submit a request using this form. Google Pay does not work in countries listed outside of our help center unless you follow the steps linked above, however only issuers in countries that have been identified for expansion will be added to this testing list. SubmitSubmittedEdit requestDownload submission https://myaccount.google.com/privacypolicy?hl=$0 Some account and system information will be sent to Google, and support calls and chats may be recorded. We will use this information to improve support quality and training, to help address technical issues, and to improve our products and services, subject to our Privacy Policy and Terms of Service. Translation services may be used in chats and email. Additional info OK Your email has been sentThank you for contacting Google support. We'll investigate and respond as soon as possible.Edit requestDownload submissionVerify your email now: Click the link in the confirmation email to avoid delays. Review recommended channel Email Chat Recommended Continue with email Switch to chat