Serving Civil Subpoenas or Other Civil Requests on Google

Due to COVID-19, Google personnel are working from home and physical offices are closed. Accordingly, Google is unable to receive legal process via mail, express delivery, or couriers sent to Google's physical address. If you intend to serve Google with legal process after March 12, 2020, please serve our registered agent, Corporation Service Company (CSC), through its appropriate office (see below), and send a courtesy copy via email to google-legal-support@google.com to minimize any delay in our response to your request. Google appreciates your cooperation as we seek interim solutions under these unique circumstances.

This page provides information for an individual or an attorney seeking user data from Google LLC in civil proceedings in the U.S or outside of the U.S. When Google LLC receives requests for user data, we review them very carefully according to applicable state and federal laws. It’s Google LLC’s policy to notify users before data is disclosed as set out here.

If you are law enforcement seeking user data related to a criminal case, you can read more about our policies and processes at the Transparency Report.

Civil Requests from Inside the U.S.

Google LLC accepts civil requests for user data (including subpoenas and court orders) issued from the Santa Clara Superior Court, the U.S. District Court for the Northern District of California, or out of state legal process properly domesticated through a California court. You can serve Google LLC with the civil request through the appropriate office of Google LLC’s registered service agent, Corporation Service Company (or “CSC”).

The CSC office in California is located at the following address:
      Corporation Service Company
      2710 Gateway Oaks Drive, Suite 150N
      Sacramento, CA 95833

If you would like to serve Google LLC with the civil requests through CSC outside of California, you may be able to find other addresses for CSC by searching for Google LLC on the website of the Secretary of State for other states (“Other Google Notice Addresses”).

We prefer that service be made through CSC because service on Google through CSC will ensure the most efficient handling of the request possible.1

Requests must specifically name the product/service and identify the accounts by email address or other appropriate unique identifier. Requests to identify users by real names or IP addresses may be declined.

Google LLC is unable to accept service by email, fax, or regular mail.

Civil Requests from Outside the U.S.

For requests from outside the U.S., Google LLC can be reached at:

      Google LLC
      c/o Custodian of Records
      1600 Amphitheatre Parkway
      Mountain View, California 94043
      United States of America

To avoid delays, please provide an email address to which we can respond. 

Requests must specifically name the product/service and identify the accounts by email address or other appropriate unique identifier. Requests to identify users by real names or IP addresses may be declined.

Serving Civil Subpoenas or Other Civil Requests on Google Ireland Limited

Civil Requests for data of users within the EEA and/or Switzerland

For requests which relate to the data of users within the EEA and/or Switzerland area, Google Ireland Limited is the controller responsible for the personal user data for most of Google's consumer services in the European Economic Area (EEA) and Switzerland (including Gmail, Drive and YouTube). 

All requests should be addressed to Google Ireland Limited at: 

     Google Ireland Limited
     c/o Custodian of Records
     Gordon House
     Barrow Street
     Dublin 4
     Ireland

Google Ireland Limited is unable to accept service by email, fax, or regular mail.

Google Ireland Limited requires that formal legal process under the laws of your jurisdiction be validly served on Google Ireland Limited through the appropriate legal channels according to the laws of your jurisdiction, according to the rules applicable to the service of Irish court orders, or through diplomatic or consular channels (for more information please see below).

To avoid delays, please provide an email address to which we can respond.

Requests must specifically name the product/service and identify the accounts by email address or other appropriate unique identifier. Requests to identify users by real names or IP addresses may be declined.

Service

If you are in Ireland:

For service from Ireland, Google Ireland Limited requires formal Irish legal process to be validly served on it by registered post. Personal service of Irish legal process on Google Ireland Limited's registered office is also permitted, however we prefer that service be made through registered post as this will ensure the most efficient handling of the request possible.

If you are outside Ireland:

For service from EU countries, Google Ireland Limited requires that formal legal process under the laws of your jurisdiction be validly served on Google Ireland Limited in accordance with the EU Service Regulation (No. 1393/2007).

For service from one of the following countries: Andorra, Argentina, the British Crown Dependencies (Isle of Man, Jersey and Guernsey), Israel, Japan, Norway or Switzerland, legal process addressed to Google Ireland Limited must be validly served in accordance with the Convention of 15 November 1965 on the Service Abroad of Judicial and Extrajudicial Documents in Civil or Commercial Matters (Hague Service Convention).

For service from one of the following countries: the Faroe Islands, Liechtenstein, New Zealand and Uruguay, legal process addressed to Google Ireland Limited must be validly served on Google Ireland Limited through diplomatic or consular channels.

For service from any other country, please consult with the Ireland’s requirements for service of an Irish entity.

Where can I obtain information about my own account?

If you are a user seeking your own data, Google Dashboard (www.google.com/dashboard) provides a summary of information associated with your account.

Additionally, you can use Google Takeout (www.google.com/takeout) to download data stored within your account.

 


1If you want to serve Google by other means (and not through CSC), check the applicable laws, rules, and regulations governing your legal request. Depending on the the type of service permitted, Google may accept service as follows:

If service by Fedex, UPS, or certified mail is permitted, you can serve Google at the following address:

      Google LLC
      C/O Custodian of Records
      1600 Amphitheatre Parkway
      Mountain View, CA 94043

 

 

If service by personal service is permitted, you can serve Google at the following address:

      Google LLC
      C/O Custodian of Records
      1001 North Shoreline Boulevard
      Mountain View, CA 94043


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