- Slow it down - Scams are often designed to create a sense of urgency. Take time to ask questions and think it through.
- Spot check - Do your research to double check the details you are getting. Does what they’re telling you make sense?
- Stop! Don’t send - No reputable person or agency will ever demand payment or your personal information on the spot.
Looking for Google Workspace Support? Google Workspace (formerly G Suite) is our integrated suite of collaborative productivity apps, and your company’s Google Workspace administrator already has direct access to 24/7 support from a real person as part of your paid subscription to Google Workspace.
Be aware of third-party websites or pop-ups that claim to offer technical support for Google Workspace or other Google products. These contacts and their websites have no affiliation to Google and may claim to provide password reset assistance as well as other related support services. In addition, these sites may require the submission of payment for their support services.
In other cases, these websites may contact you and claim that your Google Workspace account was hijacked or that your computer has a virus or other malware on it. These calls are not affiliated with Google.
These contacts may deceive you into providing your username and password (account credentials) which may result in your account being compromised and “unlocked” for a fee. Do not provide your account credentials to anyone purporting to be from Google.
If you've already encountered a Google Workspace Support Scam, and or have sent a payment, you can report the scam to the appropriate authorities.
If the correspondence you received came from a Gmail address, you can report the Gmail account to help Google take appropriate action on accounts involved in this scam.