Voice orders with the Google Assistant

Getting started

You can order household items, pantry staples and more with the Google Assistant.

Set up your address and payment method in the Google Home app, and manage your order directly with Google Express. You can also set up separate accounts with members of your household.

Here’s how to shop Google Express with the Google Assistant:

If you haven't already, enter a delivery address and payment method in the Google Home app.

  1. When that’s set, say "Order paper towels" or "Buy Google Home Max," “Add toilet Paper to Cart” or “Shop batteries” and you'll hear options that you can buy on Google Express (find out more in the Google Home Help Center).

  2. When you hear a suggestion you like, answer “Yes” to add the item to your cart

  3. ​​If you answer “No,” you’ll get another suggestion. The Assistant will give you a few items to choose from

  4. You can check the status and details of your package  in your order confirmation email or on your "Orders" page. You’ll also get an email when your order is on its way

  5. You can cancel your order on your "Orders" page, or under "Orders" in your Google Express app. Heads up, once the order has been prepared for delivery, it can’t be canceled

  6. Learn how to turn off the ability to place voice orders on Google Assistant Help Center

Ordering with multiple Google Accounts

Friends or family members can also place orders from their own Google Accounts with the same Google Home. Learn how to set up more users to place orders.

  • Heads up: if a household member without a separate account places an order, it’s automatically placed from the primary user’s account. To turn off the ability to place voice orders, see step 7 above.

Adding items to your cart

You can also add things to your cart with your voice: just say "Add toilet paper to my cart" or "Add shampoo from Target to my cart." To check out, you can say "Checkout my cart" or use our site or your Google Express app.


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