Voice orders with the Google Assistant

You can order household items, pantry staples and more on Google Home.

You'll get free delivery if the item you order is above the per-store minimum ($25 or $35 in most cases). With lower-priced items, you'll see either a small-order service fee ($4.99) or a shipping fee (starting at $5.99), depending on the store. Read more about delivery costs.

Set up your address and payment method in the Google Home app, and manage your order directly with Google Express. You can also set up separate accounts with members of your household.

Here’s how to shop Google Express with Google Home:

If you haven't already, enter a delivery address and payment method in the Google Home app.

  1. When that’s set, say "Order paper towels" or "Buy Google Home Max" and you'll hear options that you can buy on Google Express (find out more in the Google Home Help Center).

  • The price you hear includes tax, which in most cases is determined by the location of the store your items come from

  • You may notice that the product selection is not exactly the same as when you order on express.google.com or with your Google Express app

  1. When you hear a suggestion you like, answer “Yes” to add the item to your cart

  • ​​If you answer “No,” you’ll get another suggestion

  • The Assistant will give you a few items to choose from

  1. You can check the status and details of your package  in your order confirmation email or on your "Orders" page. You’ll also get an email when your order is on its way

  2. You can cancel your order on your "Orders" page, or under "Orders" in your Google Express app. Heads up, once the order has been prepared for delivery, it can’t be canceled

  3. Learn how to turn off the ability to place voice orders on Google Assistant Help Center

Ordering with multiple Google Accounts

Friends or family members can also place orders from their own Google Accounts with the same Google Home. Learn how to set up more users to place orders.

  • Heads up: if a household member without a separate account places an order, it’s automatically placed from the primary user’s account. To turn off the ability to place voice orders, see step 7 above.

Adding items to your cart

You can also add things to your cart with your voice: just say "Add toilet paper to my cart" or "Add shampoo from Target to my cart." To check out, you can say "Checkout my cart" or use our site or your Google Express app.

 

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