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Charges and authorizations

What you'll see at Checkout

In-store prices and other applicable fees (such as taxes and other fees that the merchant charges, like bottle deposits and e-waste fees) may vary based on actual in-store item prices and availability. As a result, you’ll see an estimated amount at checkout that might differ from what you’ll actually be charged.

Things that could change what you pay: 

  • Items sold by weight may end up costing a little more or less than the price listed, depending on the exact weight and price of what is chosen for you.
  • Substitute options may have different prices than your original items because these prices, including the associated taxes and other fees the store charges, may vary based on current in-store item prices and availability.
  • In-store prices may differ from time to time from the price the merchant lists on Google Express.  You're always charged the in-store amount for items you order through our service. Remember that the sales tax is determined by the location of the store, not your delivery address.

Read about sales tax and charges at checkout.

How charges & authorizations work 

  1. Once you place an order, the initial authorization charge to your card may first reflect the full amount seen in your order confirmation email, or the Orders page on our site. You may also see a buffer to cover differences in item prices and other applicable fees. This initial authorization may not reflect applicable promotional codes or other in-store discounts at first. 
  2. The charge will be processed through Google Payments when your order is paid for in-store. You’ll see separate charges for each store you order from, as well as a separate charge from Google for the shipping & service fee.
  3. You’ll see the final and actual amount charged to your card in your delivery confirmation email, and reflected on your Orders page on the site after delivery. 

Typically, it takes 7-10 business days for the final charge to process.

If you apply a promo code or cancel your order, you may not see the adjustment for several days on either your Google Payments account or your credit card statement.  

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