Charges and authorizations
What you'll see at Checkout
Item prices and applicable fees (such as taxes and other fees that the merchant charges, like bottle deposits and e-waste fees) may vary. Prices on Google Express are set by each merchant, and in most cases you’ll pay the same amount as what you’d pay in-store.
Things that could change what you pay:
- Substitute options may be priced differently than your first-choice items. These prices, including the associated taxes and other fees the store charges, may vary based on availability. As a result, you’ll see an estimated amount at checkout that might differ from what you’ll actually be charged.
- Because item prices are set by retailers, sometimes you’ll see different prices on Google Express than in the store: this depends both on the retailer and the location of the store your items come from. These stores aren’t always in your neighborhood.
In most cases sales tax is determined by the location of the store, not your delivery address. However, sales tax on items purchased from merchants that ship directly from their warehouses will be calculated by your delivery address.
Read about sales tax and charges at checkout.
How charges & authorizations work
- Once you place an order, the authorization charge to your card may first reflect the full amount seen in your packed confirmation email, or the Orders page on our site. You may also see a buffer to cover differences in item prices and other applicable fees.
- If you're applying a promo code or credit on an order containing items from multiple stores, you may see your card authorized for the full amount at first.
- The charge will be processed through Google Payments. You’ll see separate charges for each store you order from if you order from multiple stores, as well as a separate charge from Google for the shipping & service fee.
- You’ll see the final and actual amount charged to your card:
- in the email confirming your order is on its way
- on your Orders page after delivery
Typically, it takes 7-10 business days for the final charge to process.
You might see a higher amount authorized on your card to account for higher-priced substitute items. If you use a promo code or some of your items aren’t available, it may take about a week for the adjustment to show in your Google Payments account or your credit card statement.
If you cancel your order or return an item, it may take about this long for the authorization to be removed.