Something in my order is missing, damaged, or incorrect
We understand how frustrating it is when something goes wrong. If you have issues with your order, we’re happy to help.
Exception: Some stores arrange their own deliveries, and handle returns directly (read more about these stores). In these cases you should contact the store's customer support team if something goes wrong with your delivery or if your items aren’t right when your order arrives.
In all other cases, follow the below steps:
We can reach out to the delivery company or in-store team to find out more. In some cases we may ask you to return the item you got. Returns are free – read more.